Account Manager

Job title:

Account Manager

Company

Carwow

Job description

Job Description:About CarwowWe’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination – it was just the first leg. Why stop there when we could also help them get a great price?So we decided we wanted to revolutionise selling cars, just like we did with buying them. That’s when we introduced our game-changing ‘sell my car’ product.Today, our dedicated team of over 500 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).And we’ve got plenty left in the tank.Working hereSo, what does Carwow look like under the hood?We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!Bonding as a team is important to us – whether we’re rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.About the roleWe’re looking for a talented Enterprise Account Manager to join our hugely successful team during the next phase of our growth. Successful candidates will play a fundamental role in driving platform engagement, client success and partner relations across a portfolio of franchised dealer partners.What you’ll be doing

• Growing engagement and share of wallet from your portfolio of dealer partners by building strong relationships and demonstrating platform value
• Becoming a credible source of knowledge on vehicle acquisition, how our platform fits in today’s marketplace and how to position our product with your dealer partners
• Remaining in regular contact with your dealer partners, predominantly via phone/video calls, but some travel to dealers will be necessary to ensure regular engagement
• Deliver performance insights and process recommendations to dealer partners
• Onboarding and training new dealerships and performance managing existing accounts
• Identifying and implementing process opportunities to support individual account growth
• Reporting internally on engagement and retention, changes to your portfolio’s performance and any market relevant information e.g. stock demand

What you’ll need

• Strong communication skills are essential. Relationship building is a key part of this role
• Consultative and creative approach to problem solving
• Proactive and goal orientated; you won’t be micromanaged but you will need to work autonomously to impact your own results – to do this you will have to be relentless in your approach
• The ability to work collaboratively with colleagues is crucial. You will operate as a facilitator for our dealer partners and act as a link for the rest of our organisational structure- so the ability to translate information into client appropriate format is crucial
• Confident in manipulating data in excel/gsheets and drawing relevant insights from which you can define relevant actions
• Experience in the automotive space is a plus but not essential, we are more interested in the the behaviours, mindset and approach of a candidate than category experience

What’s in it for you

• Hybrid working that works around you
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options – when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill – our mental wellbeing partner
• Enhanced holiday package, plus bank holidays

• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house – because moving’s hard enough without work!
• On your third year anniversary, you get 30 days of annual leave per year
• On your tenth year anniversary, you get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month (due to popular demand, this offer excludes the moon).
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for the little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Expected salary

Location

London

Job date

Thu, 18 Jul 2024 02:03:13 GMT

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