Interpreter Mentor and Skills Assessor

Job title:

Interpreter Mentor and Skills Assessor

Company

LanguageLine Solutions

Job description

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.Job DescriptionPosition: Interpreter Mentor and Skills AssessorDepartment: Public SectorReports to: Interpreter Development & Safeguarding ManagerLocation: Head Office, 5th Floor, Queen Elizabeth House, 4 St Dunstan’s Hill, London, EC3R 8ADLanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 42-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.Main Job Purpose:The Interpreter Mentor and Skills Assessor supports newly engaged freelance interpreters by monitoring, evaluating, and providing feedback for the purpose of quality assurance through a structured, voluntary, mentoring program. This role involves creating professional development plans that include recommendations for completing study materials such as glossaries, guidelines, procedures, group practice sessions, and refresher web lessons on specific topics. Additionally, the Mentor facilitates Interpreter Skills Assessments (ISA) and collaborates closely with other team members and departments to improve processes as necessary.Specific Tasks:

• Observe, evaluate and provide constructive feedback to new interpreters during calls using In Contact application and create individualised interpreter professional developmental plans, assign study materials based on these observations.
• Conduct initial meetings with interpreters within the first week to review the professional development plan and address any questions.
• Identify and assess interpreters’ strengths and areas for continuous improvement in language use, terminology, rendition, accuracy and completeness, note-taking, and tool utilization (e.g., repetition, verification, clarification). Ensure adherence to guidelines, code of ethics, company policies, professionalism, and stress management.
• Respond to interpreter queries related to interpreting services.
• Track and report on interpreter progress.
• Manage interpreter emails and redirect non-interpreting related inquiries.
• Arrange and conduct interpreting skills assessments (ISA) via telephone/ MS Teams
• Provide feedback to both candidates and the Recruitment team and updating spreadsheets.
• To assist with any other ad-hoc duties that may be required by the department.

Person Specification:The following range of experience, knowledge and skills are required:Essential:

• Degree level or equivalent and with one year of interpreting experience at LanguageLine.
• Proven record of meeting or exceeding performance expectations.
• Strong understanding and adherence to Interpreting Guidelines and Procedures.
• Excellent fluency in English and the native language.
• Experience in coaching, training, and presenting.
• Strong writing skills in English; proficiency in writing in the native language is a plus.
• Professional, clear, and effective communication skills.
• Strong soft skills, including time management, decision-making, and problem-solving.
• Ability to build rapport with people from all backgrounds and manage multiple professional relationships in a remote environment.
• Proficiency in computer skills, including Microsoft Office, Excel and cloud-based platforms.
• Self-reliance and the ability to work both independently and as part of a team.
• Advocacy for interpreters.

Desirable:

• Knowledge of Salesforce and Workday systems
• Willingness to keep abreast of new techniques in interpreter mentor and training.

This role is subject to a basic DBS DisclosureEqual Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Expected salary

Location

London

Job date

Sun, 01 Sep 2024 02:29:57 GMT

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