Relationship Manager – Hospitality

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Job Description

Location: UK

Working model: remote

What is the purpose of this Role?

As a Relationship Manager at Elavon, you are expected to take full responsibility for retaining, securing and expanding existing businesses through your customers portfolio across Enterprise Hospitality vertical in the UK and other, European geographies.

This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals.

Direct line reporting:

Head of Relationship Management Europe – Corporate Hospitality

Accountabilities for your role – what are you expected to do?

• Build and maintain strong relationships with customers in Hospitality for the UK and other European geographies
• Retain and secure customers in Hospitality portfolio
• Analyse data to drive customer performance
• Hold quarterly business review meetings (QBR’s) with all customers to review performance and drive strategic objectives
• Manage negotiations with customers, work on pricing offers within the target rate of return
• Develop solutions for problems identified across customers portfolio
• Create exit barriers for customers so Elavon business is secured effectively
• Represent Elavon during meetings with customers, fairs, industry meetings
• Take part and manage projects in order to provide customers with top level of services
• Act in alignment with company policy and regulatory requirements
• Monitor and analyse relationship plan results and account activities
• Establish relationships and align with strategic partners in Hospitality industry
• Meet identified KPIs and achieve portfolio targets
• Follow the disciplines of strategic account management to ensure that all procedures and processes are followed
• Document and update actions on the customers’ accounts in CRM system
• Hold regular, weekly and monthly meetings with portfolio customers
• Hold accountability of your customer portfolios performance, and report/forecast as per business requirement.
• Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners

The successful candidate:

• Achieves portfolio targets and optimises customer performance
• Manages all relationship management activities for clients in the assigned Hospitality portfolio and geographical region
• Establishes and maintains strong relationships with portfolio customers and industry partners
• Identifies business opportunities and mitigates risks to minimise customers’ attrition
• Identifies customer needs and pain points to advise on new products and solutions
• Negotiates effectively to secure existing business across portfolio and implements solutions to create exit barriers for clients
• Prepares documentation and acts in alignment with company policy and regulatory requirements
• Monitors and analyses relationship plan results and account activities
• Develops solutions for identified accounts.

Preferred Skills/Experience:

• Ability to establish and maintain strong relationships
• Strong understanding of all products and services applicable to Hospitality customers
• Advanced knowledge of applicable policies and procedures
• Thorough knowledge of all organization products and operations
• Strong organizational, communication and negotiation skills
• Ability to work independently and in teams
• Excellent interpersonal, verbal and written communication skills.
• Ability to work under pressure
• Result-oriented approach
• Time Management Skills

Qualifications Required to perform your Role? (experience, language, driving licence etc)

• Bachelor’s degree, or equivalent work experience
• Minimum 3 years of experience in Finance or Hospitality industry
• Willingness to travel
• Experienced to pitch to senior stakeholders in large organizations 
• Driving licence

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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