Site Hospitality Lead

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”. We are looking for an individual passionate about hospitality with a “be the difference” mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team’s success is our success and excellence is the standard we live by. VZ-PGH

Overview

The Alpharetta Northpoint Site leader provides strategic direction and leadership in promoting a culture of service excellence while supervising two employees & performing Site leader responsibilities for the site. These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location. WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required.

• Hire, train and coach Community team.
• Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
• Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
• Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
• Proficient in all Community team daily duties and responsibilities for all regions; work as additional Community team to this site.
• Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
• Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
• Provide necessary documentation & communication for progressive discipline, as needed
• Maintain and review guest comment scores to achieve set goals
• Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
• Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
• Daily interaction with all Verizon associates and their partners
• Ensure all space is clean, operational and report any and all defects throughout the day
• Plans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance & av instruction, as needed.
• Travel to assigned locations as appropriately outlined with leadership team

Qualifications

• Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
• Minimum of two years’ experience in supervising a team; including experience with employee evaluations & service recovery expertise
• Experience with event operations and planning experience preferred
• Experience with Audio Visual equipment preferred
• Excellent computer software knowledge of Microsoft Office, Google Suite
• Excellent verbal and written communication skills
• Excellent problem solving and interpersonal skills
• Ability to communicate effectively with clients, to all other departments and interdepartmentally
• Excellent organizational skills & time management skills

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