Bilingual Customer Service Representative-CWB (Chubb Work… in Phoenix, Arizona

Description We are offering a permanent employment opportunity for a Bilingual Customer Service Representative-CWB in Phoenix, Arizona. The job function involves supporting our contact center by servicing customers through inbound/outbound calls and emails. This position requires a strong focus on customer service, communication, and problem-solving skills in a high-volume, fast-paced environment.

Responsibilities:

• Deliver exceptional customer experiences through inbound/outbound calls and emails.

• Build rapport with customers and respond to their needs in a compassionate and respectful manner.

• Analyze customer inquiries and make appropriate decisions to resolve problems.

• Navigate multiple systems and applications to research and analyze customer inquiries.

• Maintain performance and quality standards in accordance with our guidelines.

• Learn and understand the basic concepts of personal lines insurance principles and our products.

• Collaborate with team members and business partners to enhance the customer experience.

• Handle special requests as needed and complete additional tasks or projects as assigned.

• Work on a scheduled shift, with the possibility of overtime and weekend hours as needed.

• Maintain accurate customer credit records and process customer credit applications efficiently. Requirements • Proficiency in both spoken and written English and another language

• Proven experience in a customer service role

• Strong communication and interpersonal skills

• Proficiency in Excel and other Office applications

• Understanding of operations and research methods

• Experience with inbound and outbound calls

• Knowledge of insurance principles and practices

• Familiarity with time management tools such as ‘About Time’

• Understanding of benefit functions and hiring processes

• Knowledge of revenue accounting and ability to perform ad hoc financial tasks

• Experience in claim administration, preferably in the insurance sector

• Knowledge of property-related matters

• Ability to collaborate effectively with team members

• Understanding of basic computer skills and ability to quickly learn new systems

• Willingness to work onsite

• Strong decision-making skills

• Knowledge of underwriting processes in the insurance sector

• Understanding of salary structures and ability to work with business partners

• Experience in handling disability claims

• Adherence to quality standards and ability to maintain high service levels

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .