Guest Services Agent, Jasper Skytram

Job title:

Guest Services Agent, Jasper Skytram

Company

Pursuit

Job description

What will be your daily pursuit?Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.What will your compensation be?The starting salary for this position is $18.00 per hourWhen does this adventure begin?This job is posted as part of our seasonal hiring for Spring/Summer, 2025.What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Serve as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operations.
• Sell tickets and allocate guests to tramcar spaces using a custom point-of-sale system.
• Handle cash, credit/debit transactions, and third-party billing processes accurately.
• Operate and maintain knowledge of the “flight system” ticketing platform.
• Resolve ticketing issues, process refunds, and address guest feedback professionally.
• Communicate effectively with other departments and staff via phone, radio, or in person.
• Complete administrative tasks such as filing, inventory management, and reporting.
• Follow operational procedures and comply with safety regulations.
• Perform additional duties as assigned.

What skills and experience do you need for this job?

• Demonstrated customer service experience, previous supervisory experience is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Strong conflict resolution and organizational skills.
• Observant, motivated, and proactive in problem-solving.
• Secondary language skills are an asset.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You’ll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEOPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Expected salary

$18 per hour

Location

Jasper, AB

Job date

Sun, 12 Jan 2025 05:29:32 GMT

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