Call Center Representative – $20/hr

Job Description

• The start date for this position will be March 10th.
• This job is fully onsite and the client that is hiring is located in Hermitage, TN.
• CANDIDATES MUST be open to working 7am-6pm and will be put on an 8 hour shift during that window of time

Shift 1 = 7am-4pm Mon-Fri

Shift 2 = 8am-5pm Mon-Fri

Shift 3 = 9am-6pm Mon-Fri

• All positions will train for 1.5 to 2 weeks Mon-Fri 8am-5pm.

Job Duties:

• The CSR’s will make outbound calls related to hail damaged automobiles.
• They will work in a high-volume call center environment making and taking 100 -110 inbound/outbound calls from insurance members with damaged automobiles.
• These calls will last 3-5 mins each. The purpose of the call is to contact an insurance member, help them with their hail claim and schedule their repair.
• These CSR’s will schedule an estimate for damage with an adjustor and walk the claimant through the process to get their automobile repaired timely.
• They will explain the program from estimate, repair scheduling, auto repairs, rental car, etc.
• Not only will calls me made and received but they will also answer questions via website-chat as well. The client is traditionally busy March-August. This is when their call volume is the highest.

Skills

Customer service, Customer support, data entry, Call center, customer service call center, Microsoft office, inbound call, automotive industry, auto insurance, automotive service, automotive dealership, outbound calling, outbound call center, service call, service support, insurance claim, insurance policy, email, typing, Microsoft, Support

Additional Skills & Qualifications

• To be successful in this role someone has to be comfortable making and taking 100+ outbound calls per day.
• Must have call center experience
• The candidate must also be technology savvy – comfortable with dual monitors, multiple web based programs, SMS Chat functions, and working in MS Teams.
• Education = High School or GED.
• Prior experience in the auto industry would be ideal but it is NOT required

Pay and Benefits

The pay range for this position is $19.00 – $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hermitage,TN.

Application Deadline

This position will be accepting applications until Jan 28, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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