Associate Customer Service Representative in Loveland, Colorado

Associate Customer Service Representative

Job Description Summary

Hach is a leader in water analysis solutions. We are looking for a Customer Service Representative to join our team in Loveland, Colorado. This position entails taking care of customers via phone and email, order entry, order status, upselling and cross-selling. We are seeking candidates who have the utmost passion for helping customers. Ideal applicants should be able to work well in challenging situations, have a positive and friendly disposition, be very detail oriented, be capable of learning complex software, and be willing to engage in upselling and cross-selling.

Hach’s mission is to help ensure water quality across the globe. Our company is dedicated to developing the talent of associates and committed to fostering an environment that encourages associates of all cultures and backgrounds to come together and achieve one goal – to serve our customers around the world.

Job Description

Water quality is something we take very seriously at Hach. We know that water analysis must be right, which is why we’re dedicated to providing our customers with the complete solutions they need to feel confident. Delivering high-quality service is critical to ensure that the customer’s journey during the sale process is exceptional, as well as the customer’s experience after the sale is complete.

As a key member of our Customer Service Team you will be handling customer phones calls and emails. It is our mission to delight customers with every interaction. Every contact must make the customer feel special and taken care of. The essential job functions are:

• Provides prompt, accurate answers to internal and external customers through telephone, email, and chat.

• Sets up new customer accounts and enters customer transactions

• Assists with requests on pricing, shipping, product availability, terms and conditions, and item information

• Assists customers in determining product needs and provides basic assistance on products

• Acts as liaison and customer advocate interfacing with other Hach departments

• Ensures long term customer relationships by utilizing professional customer service skills

• Identify sales opportunities and offer suggestions for complementary items to the customer

• Identifies and submits sales leads

• Completes training modules

• Additional tasks and projects as assigned

Skills & Abilities

• Demonstrates competency to perform basic activities in own job

• Uses existing procedures to solve straightforward problems

• Achieves high accuracy of assigned tasks and duties

• Uses courteous verbal and written communication skills

• Utilizes resources and display strong ownership skills

• Ability to accomplish multiple goals by delivering expected results

• Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance.

• Is committed to excellence and understands how daily work impacts the customer

• Dedicated to exceeding the expectations of both internal and external customers

Requirements

• One to two years’ experience in customer service.

• Expressed aptitude for working in Environmental Science, Biology, Chemistry, or related field

• Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers

• Ability to resolve customer complaints, as well as provide follow-up to customers and supervisor

• Must have the ability to make sound customer related decisions and respond quickly to customer needs

• Demonstrated computer proficiency. Experience with Microsoft Office required, Salesforce and Oracle preferred

• High School diploma required. Associate’s or Bachelor’s degree preferred.

Preferred

• Associate’s or Bachelor’s degree in a science-related field

• Proficient in Spanish or French

• Prior experience in contact center environment

The salary range for this role is $20.00/hr – $22.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Workday “Find Jobs” function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $22.00 – $22.50 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Job Advertising Template

Are you…

Interested in developing your career in the water industry?

Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

Join us at Hach where you will play an important part in Safeguarding the World’s Most Vital Resources (https://youtu.be/_aBmpdNUi4g?si=cwJUnVINUpPIwKyB) !

We offer:

• 17+ days of paid time off per year

• Onsite roles with flexibility to work remotely 1-2 days per week

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Competitive pay and benefits

• 401(k) savings and matching

The Associate Customer Service Representative As a key member of our Customer Service Team you will be handling customer phones calls and emails. It is our mission to delight customers with every interaction. Every contact must make the customer feel special and taken care of.

This position is part of the North American Sales’ Customer Service team located in Loveland, Colorado and will work on-site.

In this role, a typical day will look like:

• Provides prompt, accurate answers to internal and external customers through telephone, email, and chat.

• Sets up new customer accounts and enters customer transactions

• Assists with requests on pricing, shipping, product availability, terms and conditions, and item information

• Acts as liaison and customer advocate interfacing with other Hach departments

• Identify sales opportunities and offer suggestions for complementary items to the customer

• Completes training modules

The essential requirements of the job include:

• High School diploma or equivalent.  

• 1-2 years of customer service experience

• Ability to resolve customer complaints, as well as provide follow-up to customers and supervisor

• Demonstrated computer proficiency. Experience with Microsoft Office required, Salesforce and Oracle preferred

At Hach ( www.hach.com ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.