Hospitality Specialist

Salary Range: $60-65k annually + up to $4k annual bonus for top performance

Benefits: FREE employee-only medical coverage under one of our plans and a 4% employer match with our 401(k). You’ll have full access to the onsite fitness center as well as other incredible benefits HERE.

Location: Downtown Washington, DC

Work Hours: Generally, you will work Monday-Friday from 9am to 5pm. You will be working a regular workday, but you’ll need to be flexible some days for conferences that require you to start as early as 7am or end as late as 9pm.

Reports to: Our Director of Onsite, who will work at the site with you every day.

Lulafit x Onsite:

Lulafit specializes in delivering exceptional hospitality services in Commercial Real Estate to fundamentally change the value proposition of the modern office. We’ve partnered with Tourmaline Capital Partners (TCP) across their national portfolio to represent and operate their workplace hospitality program and brand, Onsite.

Onsite is a new workplace experience program that delivers what office tenants need to make every day productive: Spaces designed for work, however, and wherever employees want; Services curated for members, with programming designed to inspire collaboration; People dedicated to building community and activating experiences; Technology that enables it all to happen Onsite.

Your Mission:

Your mission is to launch and execute a luxury hospitality program in a Class A office building in downtown Washington, DC by: 1) enhancing the tenant workplace experience through engagement initiatives and community events that activate various spaces in your building; 2) providing concierge-level service to and building positive relationships with all tenant companies and employees in your building; and 3) increasing the utilization of the amenity spaces and engagement with the Onsite program which in turn makes tenants excited to return to the office.

The Legacy You’ll Leave:

As a result of your time in this role, you enabled connection, productivity, and wellbeing for the hundreds of employees who worked in your building. Through curated experiences, deep and meaningful tenant relationships, and unmatched hospitality, you established Onsite as the beating heart of a thriving workplace. You contributed to a movement that is redefining how people experience the workplace, ensuring that office environments don’t just exist, but inspire.

What You’re Responsible For:

• Tenant Relationships + Anticipatory Service: Your job is to create a five-star, service-rich environment by infusing hospitality into all tenant and guest interactions, achieving a 90% tenant satisfaction rate from all feedback surveys. You’ll learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments, ensuring your services are a major driver in their desire to continue working in your building.
• Operations & Facilities Management: You’ll maintain pristine common areas, ensuring operational efficiency and tidiness of your lobby, fitness center and conference rooms. Each day, you’ll ensure all operational checklists are completed, achieving a 100% passing rate of weekly walk-through evaluations. You will be in charge of the complimentary coffee program, ordering and restocking supplies as necessary.
• Conference Room Management: Own all aspects of conference room bookings including intake, coordination and day-of support, ensuring each booking receives exceptional service. As requested, you’ll provide catering or other special touches for bookings. Your exceptional service will ensure a 90% conference room satisfaction rate and maintain monthly conference room revenue within 15% of projections.
• Event Support: Support the Director of Onsite in executing curated private events and maintaining local vendor partnerships. You’ll create both digital and print marketing, and regularly engage with tenants to promote event participation, achieving 90% of forecasted attendance for all events. Provide the highest level of customer service to each event guest to ensure tenants rebook the spaces on a regular basis.
• Concierge Platform + Technology: Launch and manage a bespoke concierge platform for all building VIPs and C-Suites in your first six months, ensuring it promotes local community businesses. Drive maximum adoption and usage of the building app powered by Cove and support all Onsite program related aspects of the app, with the goal of increasing building app usage every quarter.
• Embody Onsite Brand and Mission: You’ll serve as an Onsite brand ambassador in your building, contributing to monthly LinkedIn content and Onsite filmed and recorded content. Represent the Onsite brand in everything you do, according to the Onsite employee lookbook and guidelines.

Who You Are – Baseline Expectations:

• You have 2+ years of hospitality experience. You may have worked in a hotel, at a co-working company like Industrious, or in event planning.
• Ideally you’ve previously worked for high-end brands such as: Four Seasons, Waldorf Astoria, The Ritz-Carlton, Pendry, Conrad, St. Regis, Salamander, or similar.
• You are tech savvy. In this role you will be managing two email inboxes on a daily basis (Outlook and GSuite). You’ll also be operating property apps, survey platforms, marketing template platforms, invoicing systems, and more.
• You embrace current trends and have a pulse on the local luxury community and hospitality market. Preferred to have dined out at five locally known, highly rated restaurants (i.e. Causa, The Inn at Little Washington, Jônt, Fiola, Elcielo, Mita, etc.) and know top rated art venues in the DC area (i.e. National Gallery of Art, Smithsonian American Art Museum, Renwick Gallery, ARTECH House DC, etc.)
• Knowledge or experience in the DC fitness, health, and wellness community is a plus.

Who You Are – Key Competencies:

• A resourceful entrepreneur energized by making your mark. You’ve had previous experience launching something from nothing and turning it into something extraordinary. You are a self starter who actively seeks and applies feedback because you want to be better every day.
• Results driven. You have strategically moved the needle for past organizations by seeing the big picture, understanding the interconnectedness of decisions and activities, and using that insight to drive revenue and exceed your goals.
• Obsessively customer-centric + a servant leader. You have multiple examples of how you’ve exceeded what customers expected of you. Your previous managers would tell us you have an innate hospitality mindset and are happiest when you are serving others. In your previous roles, you can recall several instances where you anticipated a customer’s needs before they even knew they really had them.
• A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work based on new priorities that come up daily. You are able to seamlessly pivot on a dime and your previous managers would tell us you are a stellar multi-tasker.
• Creative and innovative mindset. You consistently envision new possibilities, generate ideas on your own and execute them. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
• You are inspired by and excited to live all of our core values daily.

Our Core Values:

Lulafit’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You:

Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!

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