Customer Service Representative in Kamloops, British Columbia

Customer Service Representative

Job ID

207191

Posted

27-Feb-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Kamloops – British Columbia – Canada

About the Role:

As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You’ll Do:

• Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.

• Dispatch service request work orders for completion by vendors.

• Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.

• Contact the customer for information and communicate the steps in the work order process.

• Run, review, and distribute various customer service reports, as necessary.

• Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

• The successful candidate will be required to attain and maintain a valid and active RCMP security clearance

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School Diploma or GED with 3-4 years of job-related experience.

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Organizational skills with an advanced inquisitive mindset.

• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Customer Service Associate position is between $53,910 annually and $59,900 annually.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)