On-Site IT Partner – IKEA Purchasing Services Poland

• Job ID: R0012336
• Date posted: 21/08/2025
• Company description
• As IT Partner in Supply Area Central Europe, you will provide professional onsite IT support with a high service level to local co-workers, you will secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology. You will secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow.
• You will be the link between central stakeholders and the office in the country.
• Job description
  • Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.
  • Primarily based in our Warsaw office, with occasional exceptions for remote work
  • Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner and know when and how to escalate the issues in the support chain.
  • Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.
  • Actively participate in IT Partners’ network between other PLA units and secure IT communication locally.
  • Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).
  • Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
  • Responsible for IT security onsite in close co-operation with risk management, information security and data privacy.
  • Monitor the development of IT technologies and system trends and evaluate their possible business benefits.
  • Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.
  • At any time, act as an ambassador of Inter IKEA values.
  • Involved in Budgeting process.
• Qualification
  • 3+ year experience of working within IT, preferably in global organizations.
  • Good knowledge of software, hardware, IP networks and voice communication.
  • Good knowledge of IT service management, information security and data privacy processes, guidelines.
  • General knowledge of relevant technology standards, trends and innovations.
  • Good knowledge of project management tools and methodology.
  • Experience of managing vendors, service providers.
  • Risk assessment knowledge.
  • Very good knowledge of Office 365 tools and environment.
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
  • Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.
  • Good knowledge of Power Automate and Power AppsVerbal and written fluency in Polish and English.
• Additional strengths:
  • Familiarity with Microsoft Power Automate and Power Apps platforms.
  • Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).
• More Information
• Submit your application as soon as possible however not later than 11.09.2025
• Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.
• Please submit your CV in English.

Read Full Description