Analista de Customer Service , Delivery Station Customer Support

DESCRIPTION

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person on Contagem, Belo Horizonte- Minas Gerais.

This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers’ faces.

As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in person, as well as via phone and email.

Empathizing with and prioritizing customer needs.

Upholding company values and treating every customer with respect.

Resolving issues and setting appropriate expectations with customers.

Clearly understanding and responding appropriately to customer concerns.

Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.

Approaching problems logically and with good judgment to ensure the best customer outcome.

Making quick and effective decisions on behalf of the customer.

This is an on-site position with a 5×2 schedule, including weekends and holidays.

A day in the life

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.

Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

BASIC QUALIFICATIONS

• High School or equivalent diploma.
• Advanced English level (you´ll be in contact with leaders from the other countries).
• Previous experience in Customer Service
• Experience with Windows Operating Systems and Microsoft Outlook.

PREFERRED QUALIFICATIONS

• Bachelor Degree or equivalent work- related experience.
• Proficiency in verbal and written communication skills for language required for the position.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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