Analyst, Donor Data & Engagement in Toronto, Ontario

Analyst, Donor Data & Engagement

Full Time, Permanent

Toronto, ON

Reports to: Director, Donor Data, Analytics & Engagement

Compensation: $47,500 – $60,000

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you’ll be part of an ambitious, diverse team that’s committed to changing what it is to be blind today.

We’re looking for a mission-driven Analyst, Donor Data & Engagement who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Support the Director, Donor Data, Analytics and Engagement in a multitude of data related tasks including reporting, data entry and extractions, research, and data validation.

• Carry out routine explorative analytics around donor engagement, giving trends and campaign success to support Direct Mail and Mid-Level giving pipeline management.

• Manage and maintain donor segments and identify potential opportunities to upgrade and/or update.

• Provide timely pre and post campaign analysis that would assist in better targeting and campaign development.

• Monitor KPIs across one time and monthly giving programs and report back to Director, Donor Data, Analytics and Engagement on a weekly basis.

• Support in maintaining high data quality across all Philanthropy records through data cleanup, deduplication and other data administration tasks.

• Document and/or validate data related business processes to ensure clarity among business units on mandates and best practices.

Who you are:

Education and Certifications

• University graduate in computing, mathematics, statistics, business or an equivalent combination of education, training, and expertise.

Experience and Qualifications

• Minimum of 3-5 years’ experience in working with data and databases.

• A positive attitude and willingness to learn.

• Enthusiastic about not only identifying gaps in data, systems, and processes, but also finding appropriate solutions to address those gaps.

• Ability to visualize and present data in an insightful manner when reporting back to stakeholders.

• Excellent communication skills, with the ability to clearly summarize key insights for technical and non-technical audiences.

• Ability to manage multiple ongoing projects simultaneously.

• Professional and results oriented with a strategic and flexible mindset.

• Technical experience should include:

• Fundraising systems experience. Salesforce is strongly preferred

• SQL Server Query reading and writing experience.

• Data cleansing, quality control and maintenance knowledge.

• Experience in Business Intelligence implementations (Microsoft suite preferred – Power BI, Power Pivot, Power Maps, etc.).

• Strong on Microsoft Office, particularly Excel (including formulae, pivot tables and charts).

• Raiser’s Edge/Blackbaud systems knowledge is an asset.

• Personal or professional experience relating to blindness and sight loss is considered an asset.

• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• • Flexible and hybrid working arrangements and schedules.

• • Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.

• • Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.

• • Group insurance benefits include dental, health and vision care.

• • Employer-sponsored pension plan.

• • Years of service awards and year-round rewards as part of our employee recognition program.

• • Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: January 24, 2025

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here (https://www.cnib.ca/en?region=on) .