Assistant General Manager | Non Profit Hospitality

Join Our Team as an Assistant General Manager at HI USA NYC! 

Are you ready for a leadership role where you can make an impact, grow a team, and thrive in a high-energy, award-winning environment? Our flagship New York City hostel is seeking an Assistant General Manager to oversee day-to-day operations, including the front desk, back office, housekeeping, maintenance, and food & beverage support. 

This is no ordinary job—it’s a dynamic role where you’ll tackle exciting challenges, lead a dedicated team, and collaborate with the General Manager to shape the success of the hostel. We value integrity, open communication, and teamwork, and we’re looking for someone who embodies these values while taking initiative and being hands-on across all departments. 

Must have or be willing to obtain New York Fire Life Safety Certifications (W-07, F-03, C-92, F-53). 

If you’re a strong leader who thrives in a fast-paced environment and isn’t afraid to roll up your sleeves, this is the opportunity for you! 

Position Details:

Pay: 80-95k, DOE 

Type: Salaried, benefit-eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, commuter benefits, and more (New Hire waiting periods apply).

Responsibilities:

• Uphold the organization’s mission and values through operational oversight and team/guest interactions.
• Lead with strong, positive leadership that fosters an inclusive and supportive team culture.
• Manage supply inventories while ensuring cost control and adherence to budgets.
• Supervise front office and housekeeping operations, providing direction and support.
• Coach and mentor department heads, assist with shift coverage as needed, and facilitate staff training.
• Ensure a safe and secure environment for guests and staff by overseeing safety and security functions.
• Develop and maintain standard operating procedures, checklists, and training manuals as needed.
• Assign tasks and monitor staff performance to ensure compliance with hostel policies and procedures.
• Monitor and respond to online reviews, identifying improvement opportunities and implementing corrective measures.
• Handle all personnel matters, including hiring, onboarding, training, time tracking, performance reviews, feedback, and disciplinary actions.
• Collaborate with the GM and Maintenance to manage preventive maintenance programs and enhance hostel safety initiatives.
• Assist the GM in ensuring compliance with city regulations and proactively address citations or inspections.
• Support and coordinate with other departments to advance hostel activities and HI USA’s mission.
• Participate in the Manager on Duty program.
• Perform additional duties as assigned.

Skills/Qualifications:

• 3+ years of management experience and/or bachelor’s degree (or equivalent).
• Must have or be willing to obtain New York Fire Life Safety Certifications (W-07, F-03, C-92, F-53)
• Hospitality operations experience preferred; hostel experience a plus.
• Strong leadership, interpersonal, and conflict resolution skills.
• Spanish communication skills preferred.
• Excellent organizational and multitasking abilities with attention to detail.
• Familiarity with hospitality front desk/reservation systems and Microsoft Office Suite.
• Basic math, accounting, and staff supervision experience.
• Ability to work independently and handle crises effectively.
• Flexible schedule, including evenings, weekends, and holidays.
• First Aid and CPR certification preferred (training available).

Physical Requirements:

• Regularly required to sit, stand, walk, reach with hands and arms
• Occasionally required to climb, balance, stoop, or crouch
• Must be able to lift and move up to 50 pounds
• Vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
• Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you’re passionate about hospitality and supporting hostel operations, apply today to join our team as an Assistant General Manager! 

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