Assistant Restaurant Manager

Authentically You 

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney, opening in Darling Harbour in October 2023, is now casting for an Assistant Restaurant Manager to lead our day-to-day restaurant operations. Reporting to the Restaurant Manager this is an integral role that invites you to be authentically you and showcase a high level of creative expertise and flair. 

The Assistant Restaurant Manager’s primary responsibility will include successfully launching and establishing the restaurant concept alongside building a strong team of skilled talent, implementing high level of service standards, creating training plans to upskill the talent, and working closely with the restaurant manager and culinary team to curate exceptional dining experiences.

If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and leading a team of fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you.

JOB SUMMARY

Plays a significant role in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards, and assists talent and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan. 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; minimum 2 years’ experience in a similar role or at luxury hotels/resorts

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum 2 years’ experience in a similar role or at luxury hotels/resorts

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles talent questions and concerns.
• Monitors all talent to ensure performance expectations are met.
• Provides feedback to talent based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all talent have proper supplies, equipment and wardrobe.
• Communicates to Chef and Restaurant Manager any issues regarding beverage and food quality and service levels.
• Ensures compliance with all restaurant policies, standards, and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant talent and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises talent levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages talent to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with the talent.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for talent.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels talent regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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