Associate, Corporate Hospitality

Notes to applicants:

• Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.
• Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.
• Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.
• If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.

Job Description:

The Corporate Services team is dedicated to customer service and hospitality by providing all employees and clients with an exceptional overall experience from the moment they enter a Dimensional building. The Business Services Associate (Corporate Hospitality Associate) will be responsible for day-to-day office administration tasks, departmental projects, and assist with coverage at our Reception desk to greet incoming employees and visitors. The Associate position will also support answering and routing calls coming into Dimensional’s main line switchboards. Schedule will require flexibility with start and end time, to support business needs.

DUTIES & RESPONSIBILITIES

• Identify customers’ needs, clarify information, and correspond with appropriate internal party while following all communication procedures, policies, and guidelines.
• Monitor department email distribution list and dispatch emails to appropriate Corporate Services representative.
• Manage large volume of incoming telephone inquiries and field calls appropriately using an answering software program.
• Assist with employee visitor management by documenting arrival dates, seating assignments, and ensuring that workstations are ready prior to their visit.
• Assist with the coordination and execution of desk and office moves.
• Provide support to other office administration functions including onboarding new employees and mail deliveries.
• Maintain the offices, storage rooms, conference rooms, and other specified areas in a clean and orderly condition.
• Ensure employee information is uploaded into company intranet and applications.
• Uphold building and operational security processes and procedures.
• Serve as a building representative for life safety and evacuation procedures.
• Assist with meetings and events as needed.
• Special projects as assigned.

QUALIFICATIONS

REQUIRED

• At least 2 years of Hospitality experience in a hotel, office, or other service-oriented role
• Excellent verbal and written communication and interpersonal skills.
• Strong phone and verbal communication skills along with active listening.
• Must be flexible and possess a professional and friendly attitude.
• Customer focus and the ability to multi-task, set priorities, and manage time effectively.
• Excellent problem-solving skills.
• Detail-oriented and organized.
• Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed.
• Able to work equally well in a team environment and independently.
• Self-starter who is capable of managing multiple projects and meeting deadlines.
• Able to work well under pressure.
• Professional appearance and demeanor.

PREFERRED

• Bachelor’s degree preferred.
• Experience using a call management software.

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates. 

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