Associate Customer Service Representative in San Diego, California

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Shift : 10:30am – 7:00pm EST

What you will do-

Under minimal supervision the Associate Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Answer incoming requests through a multichannel system which include but are not limited to order entry, order status and troubleshooting of products

Maintain flexibility in providing support based off the business needs. Including but not limited to email and phone support

Follow standardized process to ensure 100% quality for all orders

Accountable for all record-keeping as appropriate and in accordance with Stryker specifications

Understand, interpret and explain detailed information of printed material and processes

Prioritize and identify activities and tasks, adjusting priorities when appropriate

Maintain continual positive attitude, build relationships and foster teamwork

Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required

Additional responsibilities include, but are not limited to : Flexibility in responding to new and rapidly changing situations and environment, demonstrate an understanding of how decisions impact customers and markets, participate in the creation and continuous improvement of standardized work

What you need-

Clear and concise communication skills

Passion for best-in-class customer service and ability to make customers promoters of our products and services

Computer skills and know-how to navigate between different systems

2+ years of customer or account management experience preferred

Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Demonstrated computer skills (e.g. ERP systems (SAP, Genesys), Teams, Excel and Word. (Preferred)

Demonstrated problem solving and communication skills

Additional qualifications include : Demonstrated organizational, customer service and follow up skills, demonstrated phone skills; ability to maintain composure in stressful situations, demonstrated interpersonal skills with ability to successfully communicate verbally and writing, demonstrated accuracy in data entry, must have the ability to work flexible hours, as needed to support the business needs, must be able and willing to work successfully in a team environment, prefer demonstrated knowledge of the medical implant industry and hospital customer base

$17.67 – $28.46 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.