Bilingual Call Center Representative

Bilingual Call Center Representative

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Top Job

Located in Abilene, TX

Salary: $18/hour

We are now hiring for Bilingual Call Center Representatives!

You will be in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

Objectives:

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities:

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements
• Saturday’s are required

Stop by, Apply on our website, or give us a call to get started immediately! (325)704-3455

Express Office: Abilene

408 A Lonestar

Abilene, TX 79602

Email us

Apply Now

Bilingual Call Center Representative

Share

Top Job

Located in Abilene, TX

Salary: $18/hour

We are now hiring for Bilingual Call Center Representatives!

You will be in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

Objectives:

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities:

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements
• Saturday’s are required

Stop by, Apply on our website, or give us a call to get started immediately! (325)704-3455

Express Office: Abilene

408 A Lonestar

Abilene, TX 79602

Email us

Apply Now

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