Bilingual Call Center Scheduler

Job Title: Bilingual Call Center Representative

Location (City, State): Houston, TX

Industry: Healthcare

Pay: $18-$20/hour

About Our Client:

Addison Group is hiring for our client, a well-established and rapidly growing medical practice specializing in retina care. The practice is committed to providing exceptional service to its patients while fostering a supportive and dynamic work environment for its team members.

Job Description:

The Bilingual Call Center Representative will be the first point of contact for patients, providing a positive and welcoming experience. This role involves handling a high volume of calls, scheduling appointments, and ensuring patient inquiries are addressed promptly and professionally.

Key Responsibilities:

• Answer and manage 90-100 inbound calls daily in a professional manner.
• Schedule patient appointments across multiple practice locations.
• Maintain strict compliance with HIPAA regulations to protect patient information.
• Triage calls to determine appropriate actions or referrals to other team members.
• Accurately collect and record patient insurance information.
• Provide outstanding customer service, ensuring patients feel heard and supported.
• Collaborate with other team members to facilitate smooth communication and operations.
• Utilize electronic medical records (EMR) systems for documentation and scheduling.

Qualifications:

• High school diploma, GED, or equivalent required.
• 1-2 years of experience in customer service, call centers, or medical scheduling preferred.
• Knowledge of medical terminology and insurance processes is a plus.
• Bilingual in English and Spanish is required.
• Strong computer skills, including proficiency in Microsoft Office and EMR systems.
• Exceptional phone etiquette and a friendly, patient-focused demeanor.

Additional Details:

• Work Schedule: Monday-Friday, 8:00 AM – 5:00 PM, with flexible start times between 7:30 AM and 8:30 AM.
• Location: 100% onsite at a central Houston location with free parking provided.
• Compliance: Background check and drug screen required. COVID-19 vaccination is not mandatory, but masks are required onsite.

Perks:

• Opportunity to work in a stable and growing organization.
• Collaborative and close-knit team environment.
• Contract-to-hire position with potential for career growth and development.

Apply today to join a team dedicated to delivering world-class care to its patients!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. 

IND 004-007

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