Bilingual Human DNA Customer Service Rep

Job title:

Bilingual Human DNA Customer Service Rep

Company

Mérieux NutriSciences

Job description

Bilingual Human DNA Customer Service RepTwin GuelphRegularMERIEUX NUTRISCIENCESAs a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!YOUR DAY TO DAY LIFEWe are looking for a Bilingual Human DNA Customer Service Rep in 335 Laird Rd, Suites 2, 3B, 4, 5, Guelph, ON N1G 4P7 CAN. Your mission will be to:

• Bilingual in French and English preferred

Provide exceptional Customer Service while following Mérieux NutriSciences’ policies and best practices.Build and maintain productive collaborative relationships within the department and across the organization to effectively support the customer.Proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts. Accountable for accurate account setup and responsible for setting up programs and testing information in the LIMS / ERP / CRM and any other system set ups critical to customer management. Actively participate in customer meetings and customer projects as needed.Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectations, and follow up with solutions.Assists in communication/resolution of billing issues.Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the CRM system.Effectively communicate customer requirements and coordinate projects with internal departments.Initiate complaints and work with your manager to investigate the customer complaints in accordance with company Quality policy and SOPs.Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the LIMS, CRM, and Standard Operating Procedures (SOPs).Support corporate quality and proactively participate in continuous improvement initiatives in the department.Other related duties as assigned.At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.YOUR PROFILE1-2+ years experience in a Customer Service food, beverage or supplement industry with a BS/BA degree or equivalent work experience will be considered.A general knowledge of laboratory information management systems (LIMS), enterprise resource planning (ERP) / customer relationship management (CRM) software systems are recommended to complete data entry and result searches for the client.General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience.Must be able to communicate information related to testing methods and results to clients.Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients.This position requires exceptional, verbal and written communication skills to interact with clients and colleagues.Multi tasking, prioritization, follow up skills and attention to detail are also required for success in this role.Qualifications DesiredA general knowledge of food or supplement testing methods or scientific processes obtained from a degree in Food Science, Microbiology, Chemistry or direct relevant laboratory experience is preferred to provide support to the clients of the company.Successfully obtaining required Government of Canada security clearance may be a condition of employment.Physical Demands and Work EnvironmentThe position works in an administrative office or laboratory environment. Occasional exposure to laboratory fumes, chemicals, and materials may occur and a protective laboratory coat and safety glasses must be worn when visiting laboratory facilities. Physical dexterity is necessary to effectively manipulate a keyboard. The incumbent can expect extended time spent in a sitting position. This position is responsible for helping to create a professional and positive work environment.The position does deal with login of samples that can contain human body fluids. Minimal exposure to potential biohazardous material. Periodic requirement to wear gloves and mask for some tasks. Potential of testifying in court adversarial environment.Compensation Range:
$21 – $30 CADThe information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?To apply please click on ‘Apply now’ button

Expected salary

Location

Guelph, ON

Job date

Fri, 10 Jan 2025 01:46:34 GMT

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