Bilingual IT Portfolio Manager

Job title:

Bilingual IT Portfolio Manager

Company

Sodexo

Job description

Company DescriptionSalary Range: $85,000 -$90,000Grow your career with a company that shares your passion! Our Tech, Data and Digital team has an exciting opportunity to join the Sodexo team as our next Bilingual IT Portfolio Manager.Work Location: Burlington, ON, or Montreal, QC Head Offices
Work Model: Hybrid (2 days in office) or remote, if preferred.The Bilingual IT Portfolio Manager is responsible for ensuring the successful delivery of IT services and projects within the organization. This role plays a vital part in coordinating teams, managing resources, and implementing best practices to optimize service quality. The ideal candidate will ensure smooth execution of IT projects while maintaining alignment with business objectives and client expectations.At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.Job DescriptionHow You’ll Make an Impact:Project & Resource Management

• Oversee the implementation of new IT services and projects, ensuring they are completed on time, within scope, and budget.
• Coordinate project teams and stakeholders to define objectives, scope, and deliverables.
• Allocate resources effectively to meet service delivery requirements.
• Identify required staffing levels and oversee hiring, training, and performance management of delivery team members.
• Identify and mitigate risks, developing contingency plans to minimize disruptions.
• Identify opportunities for process improvements and automation to enhance IT service delivery.
• Stay updated on emerging technologies and industry best practices to drive innovation.

Coordination, Reporting & Communication

• Serve as the key liaison between internal teams, development, operations, and support to ensure seamless service delivery.
• Track project performance using project management tools and provide regular updates to stakeholders.
• Collaborate with the Program Manager to manage project interdependencies.
• Advocate for best practices in project management and knowledge sharing.
• Interface with executives, IT management, and end-users to define operational and business requirements.
• Establish key performance indicators (KPIs) to measure service effectiveness and project success.
• Analyze service metrics and implement corrective actions when necessary.

Stakeholder & Vendor Management, Compliance

• Manage the implementation of changes to IT services and ensure smooth adoption.
• Foster strong relationships with internal and external stakeholders to enhance service delivery.
• Collaborate with vendors to ensure compliance with service agreements and negotiate contracts as needed.
• Ensure adherence to relevant laws, regulations, and industry standards.
• Monitor project and operational budgets to ensure cost-effective service delivery.
• Provide recommendations for optimizing IT spend while maintaining service quality.

Qualifications

• Fully bilingual in English and French (spoken and written) required.
• 3-5 years of experience in IT service delivery management, project management, or a related field.
• Proven ability to manage project timelines, budgets, and resources effectively.
• Strong leadership, team management, and stakeholder engagement skills.
• Experience in vendor management, contract negotiation, and service level agreement (SLA) oversight.
• Previous experience working in a matrixed environment with cross-functional teams.
• Strong understanding of IT systems, infrastructure, and service management.
• Proficiency in project management tools such as Jira, ServiceNow, or MS Project.
• Excellent communication skills (verbal, written, and presentation).
• Strong analytical, problem-solving, and customer service skills.
• Ability to work collaboratively across teams and manage vendor relationships.

Additional InformationWhat Makes Sodexo Different:Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.Thank you for your interest in Sodexo.Please note that only those candidates under consideration will be contacted.Follow us on social media to see first-hand what we are all about!Instagram:Twitter:LinkedIn:Facebook:SodexoSJP

Expected salary

$85000 – 90000 per year

Location

Montreal, QC

Job date

Sat, 08 Mar 2025 23:11:01 GMT

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