BSL Specialist F2F & VRI

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position: BSL Support Specialist (F2F & VRI)

Department: Face to Face Interpreting

Reports to: Head of Interpreting Operations

Location: Hybrid: Work from Home and / or LanguageLine Head Office, London

LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California

and European headquarters in London. Over its 40-year history, LanguageLine Solutions ensures the best interpreting and

translation services available in the industry.

Main Job Purpose

Responsible for rendering the meaning of conversations between British Sign Language and English speakers during face to

face appointments as well via video calls. Break the communication barrier in a wide range of industries that LanguageLine

Solutions serves, during simple or complex, technical or non-technical face to face and video interpreting sessions.

Specific Tasks

• Provides face to face BSL interpreting services at LLS’ client sites
• Provides on-demand and pre-booked video BSL interpreting services via videoconferencing platforms and LLS’s Insight system
• Responds to video interpreting sessions promptly and conduct interpretation in a professional manner
• Exhibits excellent interpreting skills and professional attitude whilst interpreting
• Provides accurate and complete interpretations of verbal and non-verbal messages as uttered by LanguageLine Solutions’ clients and their customers
• Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions and professional bodies such as NRCPD and RBSLI
• Remains impartial and unbiased while using correct protocol
• Manages the flow of interpretation sessions and avoids taking over and interaction with the service user without client’s permission
• Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
• Provides excellent customer service to client and service user, i.e. use of appropriate tone, patience and courtesy
• Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
• Demonstrates dependability Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• General admin tasks, such as producing reports.
• Assisting with any other ad-hoc duties which may be required by the department.
• Will wear LLS branded uniform during video calls
• Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook BSL VRI Interpreter /Senior BSL Language Specialist v1 April 2022
• Any other duties appropriate to the position.

Person Specification

The following range of experience, knowledge and skills are required:

Essential:

• Be a brand ambassador for the Company
• Registered Sign Language Interpreters (RSLI) with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) and able to provide evidence of re-registration on a yearly basis.
• Verified by the NRCPD to meet all of the registration criteria required by them to be accepted onto their register. On successful registration, interpreters are issued with a yellow identity badge that they will have at all assignments (official NRCPD badges feature a silver ‘Sign Safe’ logo).
• Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating. In addition to this, they should hold a Level 6 or honours degree level or equivalent in their second language (typically BSL)
• Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request.
• Independent worker, willing to take responsibility with proactive approach
• Works to understand business, as well as customer needs and strives to exceed expectations.
• Ability to work in a fast paced, high-pressure role and to multitask.
• Ability to set, communicate and track clear & measurable goals through KPI’s.
• Competency in Microsoft Office
• Administration experience
• Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
• Any other duties appropriate to the position

Technical Requirements:

• High speed Home Broadband. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
• Home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair.
• A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.
• Must have access to a quiet space free from background noise or distraction. Desirable
• Competency in Microsoft Office.
• Administration experience.
• Experience in delivering training
• Experience in quality control / performance review of others

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

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