Business Insights Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee’s career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a “Business Insight Lead” role with TaskUs: 

As Business Insights Lead, you will be responsible for project delivery and provide on-the-job coaching/mentorship to our analysts during project execution. Along with this, you need to engage with internal and external stakeholders to understand their requirements, investigate trends, identify anomalies, draw conclusions from data and develop insights that assist in optimizing opportunities and drive the business forward.

Required Qualifications: 

• 3+ years of relevant experience in business analytics; preferably with people leadership and development experience in the BPO or similar fast-paced industry.

• 4-5 years of experience in dashboard development using Tableau or Power BI.

• Proficient in querying databases and creating stored procedures using SQL.

• 2-3 years of experience working with data analysis tools (R or Python) and techniques (machine learning, statistical analysis, data mining) will be an advantage.

• Having 2+ years of experience in technical coaching/mentoring

• Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills. 

• Able to create an initial draft version of presentations and artifacts using MS Office or G Suite. 

• Ability to use data and metrics to test the hypothesis, confirm assumptions, generate insights/recommendations, and measure success

• With guidance/supervision, can partner across a wide array of internal business groups, executive stakeholders, and execution partners with the ability to build solid relationships with individuals at all levels.

• Demonstrated ability to extract business insights from large datasets and use them to drive business change.

• Self-starter with a strong passion for using data to influence business decisions and strategic investments.

• Proven impact and influence skills – the ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations.

• Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in a fast-paced, high-speed environment

Education / Certifications: 

• Bachelor’s or higher degree in Computer Science, Business, Engineering, Economics, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

Work Location / Work Schedule / Travel: 

• Remote

• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.