Call Center Advisor

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in ~100 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

What if your telephone skills are what we need to make new medicines safer for patients?

Fortrea’s cutting-edge Clinical Research Unit in Leeds is the crown jewel of our global operations. This state-of-the-art, 65,000 ft² facility with 100 beds is just a 7-minute walk from the train station. Dedicated to Phase I clinical trials, it’s where life-saving medicines begin their journey.

You’ll be part of a team that asks one crucial question: will this new medicine be safe? Every day, you’ll witness groundbreaking research in action. And when a drug you’ve worked on is approved, you’ll know you’ve helped change lives across the globe.

As a result of our expansion, we are growing our Recruitment Call Center team and now seeking our next Call Center Advisors.

• This is a permanent, full-time, clinic-based job in Drapers Yard, Leeds.
• 37 hours per week, Monday to Friday

YOUR COMPENSATION

• Compensation includes an uncapped monthly bonus based on your achievement of recruitment targets (daily calls made, screened completed, appointments scheduled, etc.)

ON A NORMAL DAY, YOU WILL…

New medicines discovery is based on clinical trials. In our Leeds Clinical Research Unit we perform the first stage of testing in human subjects: phase 1 studies.

Clinical research needs participants. This is what you´ll do: building and maintaining Fortrea´s Participants database of healthy volunteers and patients for our clinical trials. You see how important this is for us: we need the right person assigned to the right study, no mistakes, and fast.

First, let us tell you what you will not do: Cold calling. You don’t have to go out there to find participants:

• Fortrea has been conducting clinical research studies for more than 30 years at our clinics, so we have our own pool of interested volunteers, and each day we receive requests of potential new participants.

So your main Call Center Advisor responsibilities will be:

• Handling inquiries received from potential new study participants: this involves phone screens to collect subject´s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.
• With existing and new volunteers, assessing the suitability and identify the right trial opportunity for each interested volunteer, based on therapeutic indication and medical history.
• Effectively explain relevance of the study to participants, as well as the essential clinical trial details they need to make the decision of participating in research.
• Scheduling appointments of the potentially qualified participants with the screening department and coordinating logistics.

WHO YOU ARE

Previous experience in clinical trials and knowledge of medical terminology is ideal, but not essential (we have a robust training programme with our doctors to teach all you need).This job relies heavily on your communication and telephone skills, so what is important for us is:

• Previous Call Center Advisor experience is ideal, but if your background is in customer service, retail sales, technical support, help desk, etc., you could be the person we are looking for.
• Strong communicator: your confidence in responding to volunteer´s emotions effectively, and your active listening, empathy, professionalism and courtesy will be essential to succeed
• Able to demonstrate working knowledge of Microsoft Office (Outlook, Word, Excel),
• The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritizing.
• GCSE Educated

Embark on a fulfilling career as you support us on our mission “To help make life-changing healthcare solutions possible”. Apply now and be part of an extraordinary journey.

#LI-CV1

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement. 

If, as a result of a disability, you require a reasonable accommodation to complete your job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact: taaccommodationsrequest@fortrea.com. Please note that this e-mail address is only for job seekers requesting an accommodation. Please do not use this e-mail to check the status of your application.

Read Full Description