Call Center/ Customer Service Representative

BCforward is currently seeking a highly motivated Hybrid Call Center/ Customer Service Representative in Tallahassee, FL.

Position Title: Hybrid Call Center/ Customer Service Representative

Location: Tallahassee, FL, 32301

Anticipated Start Date: 02-01-2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months (contract to hire position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $15.00/hr to $16.14/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Summary

• Customer service professional responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid.
• Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well.
• Responsible for follow-up and call resolution including callbacks and closing call references.
• Excellent verbal communication skills are required along with asking fact-finding questions. Reference material is available for your call support allowing for excellent customer service with solid responses. Follow up required with providers as necessary. Detailed notes are needed for call references.
• Follow up with supervisor on more complex, non-routine customer inquiries, including member requests and concerns.
• Your role in our mission

Responsibilities:

• Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries.
• Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
• Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
• Create and manage computer call logs/references for added review and follow-up with solid outcomes.
• Provide excellent customer service including offering added assistance as appropriate.
• This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
• Train and support peers and new team members

What we’re looking for:

• Two years or more of customer service experience, either face-to-face or by phone.
• Detail oriented
• Prompt and reliable
• Good typing and computer skills
• Excellent verbal communication and Customer Service skills
• Minimum of a high school diploma or GED.
• Previous customer service experience in a professional setting.
• What you should expect in this role
• The hours are full-time, Mon-Friday – 8:30 am -5:00 pm
• Candidate must be local and willing to come to the office at least 3 times per week.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Call Center/ Customer Service

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 233962 when responding to this ad.

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