Call Center Lead

Description

• Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction.
• Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.
• Notates system daily with accurate detailed call comments.
• Notifies Call Center Manager of escalated issues on a timely manner.
• Provides customer support in completing credit card transactions for violation payments.
• Checks work e-mail and other company communication channels daily. • Identifies team issues and concerns and suggests their resolution to Call Center Manager.
• Assists Call Center Manager in training and monitoring Call Center Representatives for their phone calls, notations and reports.
• Assists Call Center Manager in the hiring process of Call Center Representatives, their onboarding, training and devolvement.
• Participates in employees’ annual performance appraisals and issuing disciplinary warnings.
• Performs other duties as assigned.

Qualifications

Must haves:

• 2+ years of call center experience OR they can have 2+ years of retail experience (with some sort of leadership responsibility)
• Need good tenure
• Strong leadership experience, manager or assistant manager experience
• Computer skills (Word, outlook, windows, excel)
• Strong email communication
• Phones experience, strong verbal communication
• HS Diploma
• Good tenure

Pluses:

• Bilingual in Spanish
• Call Center experience
• Associates Degree
• Lead experience
• Experience training people

Hours:

The Schedule is unique so please read carefully:

• 100% onsite in Lombard to start. Will train onsite for about 2 weeks.
• After training, can work remote from home
• The schedule for this role is Monday-Friday from 7:30 am to 4:00 pm

Pay and Benefits

The pay range for this position is $19.25 – $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lombard,IL.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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