Call Center Member Service Associate

NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George’s Blvd in Upper Marlboro, Maryland.

If you possess the following qualifications, we encourage you to apply:

• Skilled at handling 50-70 customer service-related support questions per day in financial, retail banking, utility, or telecommunication environments.
• Experienced with processing and assisting customers with financial products including savings, checking, IRA, HSA, direct deposit, ACH, wires, stop payments, and trusts.

All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am – 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.

Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services!

Responsibilities:

• Assists members with multifaceted online financial services (in-depth understanding of online products and services).
• Performs business account, IRA, and HSA transactions.
• Handles new account opening inquiries.
• Process consumer loans; collecting supporting application documentation and entering loan information into the lending system.
• Advises members regarding available insurance protection (life, disability, gap, etc.).

Education and/or Experience:

• Education: High school diploma or General Education Diploma (GED).
• Required Experience:
• Experience handling 50-70 customer service-related support questions in financial, retail banking, utility, or telecommunication environments AND/OR Mid-level experience with financial products, such as savings, checking, IRA, HSA, direct deposit, ACH, wires, stop payments, and trusts.
• Reception or operator/switchboard-based experience is not considered call center related experience for this position.
• Preferred: Experience with sales/cross-selling.

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

• 100% Credit Union-Paid

Full-Time Employee Benefits (Includes all Part-Time benefits listed below)

Health Insurance (Choice of two nationwide PPO plans)

High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*

Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+

Dental Insurance: Generous employer contribution toward premium+

Vision Insurance: Generous employer contribution toward premium+

Long-term Disability Insurance+*

Flexible Spending Medical Account (FSA)+

Flexible Spending Dependent Care Account+

Health Savings Account (HSA)+

Voluntary Supplemental Life Insurance+

Voluntary Dependent Life Insurance+

Voluntary Short-term Disability Insurance+

Voluntary Long-term Care Insurance+

Remote or Remote / Hybrid work options based on position

Part-Time Employee Benefits

401(k) with employer match up to 6% and immediate 100% vesting

Gain Sharing Bonus (eligibility rules apply)*

Life Insurance/AD&D+*

Vacation Leave (excluding Outside Loan Officers)

Sick and Safe Leave

11 Paid Holidays

Education Assistance

Employee Referral Bonus*

Credit Union Membership Eligible

Employee Assistance Program+*

Identity Theft Protection (Additional fee to add family members)+*

Pet Health Insurance

Employee Discount Program

Remote or Remote / Hybrid work options based on position

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

WE’RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Position is overtime eligible. Posted 2/10/25

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