Call Center Representative

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm’s reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.

Job Title

Call Center Representative

Job Description

JOB SUMMARY:

PAI (A Brinks Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge (understand PC components and their basic function) and have an interest in technology. Classroom and hands on training provided.

ESSENTIAL DUTIES AND TASKS:

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.
• Provide professional support to customers and technicians. Assist with various tasks as assigned.
• Perform related duties as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the ATM Technical Support Specialist role include:

• Basic computer knowledge (components and connections)
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)
• Customer Focused
• Ability to proactively monitor ATMs for errors with minimal supervision
• Remain professional at all times
• Ability to multi-task and navigate computer applications quickly (basic office skills)
• Learn quickly when facing new problems and actively seek needed information from all available resources
• Ability to succeed in a fast-paced environment
• Ability to take ownership of issues through completion as needed
• Work well with others to solve customer issues

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent (required)
• Strong technical, problem solving, and communication skills

COMPUTER / APPLICATIONS SKILLS:

• Microsoft office suite; specifically Outlook and Excel
• Ability to learn other software programs quickly
• Able to use dual computer monitors efficiently
• Work in multiple systems to achieve a task

WORKING CONDITIONS:

This work is performed in a business office setting. The working environment in the call center can be distracting due to noise. This position requires continuous looking at a computer screen and sitting while handling calls. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 10 pounds or less, which can be accommodated.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The company reserves the right to revise and alter this job description as needed.

About PAI

Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at PAI includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun!

What’s Next?

Thank you for considering PAI, a subsidiary of Brink’s, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at PAI. Like our Facebook and Instagram page or follow us on Twitter.

PAI/Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. PAI/Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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