Client Services Manager E FIS University Program

Job title:

Client Services Manager E FIS University Program

Company

FIS

Job description

Position Type : Full timeType Of Hire : Associate Development Program (Full Time Hire)Education Desired : Bachelor of Business AdministrationTravel Percentage : 0%Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?Join the 2025 FIS University Program!As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.The UK program has a start date in September 2025 with a dedicated “Learning Week” where you will:Learn how to work within a corporate environmentLearn about the exciting world of Fintech and the role FIS playsHear from FIS leadership about their journey and participate in senior leader networking opportunitiesBuild a network of your peers from across the organizationThis position is for a September 2025 start.About the RoleIn this role, you will engage and maintain direct relationship with FIS’ clients in the debit, European Banking and Payment lines of business.About The TeamThis role sits within the Client Service Management function, managing the interface to clients of FIS hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the FIS delivery and support organisation, the team ensures that responsibilities to clients are met consistently.What You Will Be DoingSome of your key responsibilities will include:Supporting the client service management function to manage communications regardingservice changes, incidents, and problems to clientsWorking with support and delivery functions, analysing, and resolving incidents, problems orknown errors related to failures in hosted servicesPreparing internal and client facing service reportingSupporting internal governance activities including provision of reporting against keyperformance indicators, and reviewing these with internal support functionsProviding a first point of escalation to clientsWhat You BringBachelor’s degree in relevant field of studyA confident communicator with strong interpersonal skillsHighly organised, with attention to detail and an ability to multi-taskPro-active – willing to ask questions and put forward ideasAbility to build a network and comfortable interacting with a diverse group of stakeholdersProven teamwork skills combined with the desire and flexibility to learn and grow in a fast-paced environmentProficiency in Microsoft Office SuiteA keen interest in financial technology – including payments technology and products, with a passion for building further knowledge in this area!What We Offer YouA competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many more!Structured onboarding program with networking opportunitiesPerformance and merit reviews during your first two years on the programAccess to a virtual learning platform to support your professional developmentParticipate in monthly workshops focused on Professional Skills and Competencies, FIS Business Knowledge, Technical Skills, Career Development, and the Future of FintechVaried and challenging work to help you develop your business acumenOpportunity to build your knowledge of the broader commercial payments industryA supportive work environment built on collaboration, flexibility, and respectA fun, inclusive culture – we love having fun together as a team and do lots of things both virtually as well as in person!#FISUSEPTEMBER2025UK#LI-LT1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

Expected salary

Location

London

Job date

Sun, 26 Jan 2025 02:51:03 GMT

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