Client Services Program Analyst

CLIENT SUCCESS PROGRAM ANALYST

Department: Client Success

Working in Client Success
The Client Success team is a core group within Drawbridge. As an agile team, Client Success works to provide best in class service and support to our clients. As a Client Success Program Analyst, you will assist with maintaining relationships and the service delivery of certain products with clients, their IT resources, and associated third parties. You will work to gain an understanding of the Drawbridge business process, engagement deliverables and services, cybersecurity risk management, IT controls, and regulatory standards. You will gain valuable hands-on experience, working with many of the world’s most successful asset management firms.

The Client Success Program Analyst will report to the Client Success Team Program Manager.  This entry level role is intended to provide the necessary building blocks and understanding of Drawbridge’s cyber program and associated deliverables, as well as our approach to client engagement as a trusted advisor. This will prepare you for potential advancement and additional responsibilities.

Our Values:
Innovation: As the market leader, Drawbridge draws on its in-depth, collective expertise in its constant effort to innovate both our platform and our approach to service
Integrity: Our clients and partners lean on us because they know we are trustworthy and honor what we say
Collaboration:  We are here to win, and we only win when we work together across team
Diversity: We are inclusive. We honor, respect, and appreciate each other’s differences and perspectives

In this role you will:

• Partner with Client Success Team members to ensure the timely completion and delivery of services.
• Facilitate and participate in dialogue and consulting conversations with clients, IT providers and applicable third parties.
• Draft and update Client Cybersecurity Policies
• Collaborate with Program Advisors, partner with Relationship Managers and other internal stakeholders to ensure positive client health
• Help to maintain aspects of the deliverable lifecycle across multiple Client relationships
• Carry out information gathering and report generation for Cyber Risk Assessments, Policy Development, and related Drawbridge products
• Monitor project statuses, update internal trackers, and provide status updates to team members and/or clients
• Follow up with clients to help ensure they remain on schedule to receive their subscribed deliverables.

You Have

• 0-2 Years of Experience, preferably in a client/customer facing role.
• Familiarity with Microsoft Office products (Outlook, Word, Excel, PowerPoint), Salesforce (or similar ticket/case management systems)
• Ability to effectively communicate with clients and maintain strong client relationships
• Ability and willingness to take on projects outside of the regular scope of work
• Solid team spirit, balanced by a healthy sense of autonomy
• Excellent written and verbal communication skills
• Exceptional time management skills and attention to detail
• Knowledge of hedge fund, private equity, or venture capital operations/compliance
• Basic knowledge of IT infrastructure, Cloud Technology, Business Continuity, Disaster Recovery, and/or Incident Response

Nice if you have

• Project management and/or account management experience

Salary Base Range

$55,000 – $65,000

We Offer

• Competitive compensation package
• Employer Retirement/401(k) plan with company contribution
• Medical, Dental, Vision Coverage, Disability, and Life Insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Tuition Reimbursement
• Generous Paid Time Off Policy
• Healthy Work/Life Balance
• Phone Reimbursement Perks
• Exclusive Employee Discounts & Perks offered through ADP and insurance

About Drawbridge
Drawbridge is an award winning, premier provider of cybersecurity software and advisory solutions to the asset management industry. Its proprietary platform helps firms exceed and manage their governance, risk, and compliance (GRC) requirements while combatting sophisticated cyber threats and third-party risks. Drawbridge’s platform connects business, compliance, and IT to empower firms to centralize and manage their most robust security programs, improve their risk profile, and raise institutional capital. With a tested team focused on delivering value to 900+ clients, Drawbridge offers unmatched customer service and flexibility to help businesses proactively manage vulnerabilities, plan for growth, and reduce complexity.  At Drawbridge, we are committed to attracting and retaining the best individuals who enjoy working in a dynamic environment

Our Hiring Process
We want to hire the most qualified individuals.  We’ve designed a multi-step selection process that may include interviews and assessments.  We render decisions quickly and we’re eager to get to know you.

Affirmative Action and Equal Opportunity Employer
Drawbridge Partners, LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, non-disqualifying physical or mental disability, protected veteran status, or any other legally protected characteristic, in accordance with applicable law.  All employment is decided on the basis of qualifications, merit, and business needs.