Collections Analyst – Hybrid Position

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: a detail-oriented and proactive Collections Analyst to join our team. In this role, you will be responsible for managing a portfolio of customer accounts to ensure timely collections, reconciling account discrepancies, and resolving customer disputes. You will also serve as a point of contact for both internal and external stakeholders, working collaboratively to address inquiries and drive resolution. This role requires a strong ability to prioritize tasks in a fast-paced, deadline-driven environment while maintaining professionalism and a customer-focused approach. 

To succeed in this role you must have experience in:

• Managing an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances in alignment with the company’s collections playbook.
• Performing collections activities, including outreach via phone, email, and scheduled follow-ups.
• Responding promptly to inquiries from internal teams and external customers, providing accurate and clear information.
• Researching and reconciling account discrepancies, payment variances, and unapplied cash.
• Coordinate resolution of customer disputes, collaborating with internal departments such as Sales, Billing, and etc.
• Conducting regular customer calls, including discussions with high-level executives, to understand underlying issues and drive resolution.
• Documenting all collection activities and maintain accurate records of communications and agreements.
• Providing regular updates and reporting on portfolio status, key metrics, and outstanding issues.
• Identifying trends and recurring issues, recommending process improvements where applicable.

Desired Qualifications:

• Has knowledge of a country’s specific business culture
• Education: Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred (or equivalent work experience).
• Experience: 2+ years of experience in collections, accounts receivable, or a related financial role.
• Technical Skills: Proficiency in Microsoft Excel and experience with ERP or collections software systems (e.g., NetSuite, Salesforce).
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong attention to detail and organizational skills.
• Ability to interact professionally with internal teams and executive-level customers.

What we offer: 

• Comprehensive medical, dental, and life insurance
• Pension
• ESPP/KEEB
• Paid time off and paid sick leave
• Paid maternity, paternity & parental leave
• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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