Communications Operator IV

Job title:

Communications Operator IV

Company

University of Toronto

Job description

Date Posted: 03/11/2025
Req ID: 42084
Faculty/Division: Asst VP – Operations & Services
Department: Campus Safety
Campus: St. George (Downtown Toronto)Description:The University of Toronto at St. George Campus Safety Service is searching for a full-time Communications Operator IV. This position will be attractive to individuals who have previous experience as a police, ambulance or fire dispatcher.What it means to be a Member of the University of Toronto Campus Safety:The University of Toronto Campus Safety is a special constable service operating under agreement with Toronto Police Services and Peel Regional Police Services. We are committed to delivering policing and security services that are sensitive to the needs of our community, through collaborative partnerships and teamwork. We are seeking talented individuals who can meet the challenges of community-based policing in Canada’s most diverse university environment and who represent its population.Working under the direction of a Staff Sergeant the successful candidate will conduct the following duties:

• Maintain communication links with police, emergency and security personnel by providing initial response/direction to University emergency calls, including fire, medical, building maintenance, or public safety and contacting service providers as required;
• Answer telephone enquiries and initiate the appropriate follow-up action (e.g., requests for officer assistance, community complaints, building maintenance problems);
• Redirect calls to the appropriate departments or service as required.
• Prioritize incoming information received via telephone, intrusion and fire alarm systems and visitors requesting police assistance.
• Greet visitors to the St. George Campus Safety station and redirect them as required.
• Monitor and operate a wide variety of technical security equipment (e.g., radio dispatch system, surveillance equipment, electronic fire-intrusion alarm systems, CCTV, computers and access control systems); and maintain and update the Campus Safety incident reporting and database system.

Qualifications:Minimum Education: High school graduate who preferably has some post-secondary education.Minimum Experience: Minimum 2-3 years of related work experience as a dispatcher or communications specialist within an emergency response, security or building management environment (some exposure to police/security environment is highly desirable). You will also be proficient in standard office computer applications (word processing, spreadsheets, databases and e-mail) with the ability to enter data accurately and understand complex systems; have an eye for accuracy and details; excellent communication and customer service skills, including the ability to extract pertinent information over the telephone quickly and accurately, particularly with regards to emergency situations; the ability to quickly prioritize incoming information and requests, exercise tact, diplomacy and discretion and maintain strict confidentiality.Clearances: Access to information in restricted databases requires that the applicant have no criminal convictions without a pardon and must be able to pass an enhanced background clearance. Please note: this clearance is a condition of employment and must be maintained.Testing: Must be able to pass the interview process, written and psychological testing.Notes:
Union: This position is part of the Ontario Public Service Employees Union (OPSEU), Local 519.
Hours of Work: 8, 10 and 12-hour rotating shifts in a 24/7 operation, 365 days/year.Closing Date: 03/24/2025, 11:59PM ET
Employee Group: Hourly
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: Rate of Pay to start: $32.76.
Job Category: Campus SafetyAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

Expected salary

Location

Toronto, ON

Job date

Thu, 13 Mar 2025 03:29:05 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiringnearme.org) you saw this job posting.