Customer Advisor in Milan, MichiganItaly

Description

Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is focused on re-imagining that experience to fit the specific needs of businesses and public organisations. Come be a part of a rapidly expanding $35 billion global business.

Amazon Business helps millions of customers worldwide—from small businesses, schools, hospitals, non-profit organisations, and government agencies, to large enterprises with global operations—reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics. Customers also have access to a variety of business-tailored features and benefits, including a curated site experience, Business Prime, business-only pricing and selection, single or multi user business accounts, approvals workflow, purchasing system integrations, payment solutions, dedicated customer support, and more.

B2B procurement is going through a digital transformation, and as an Account Manager you will lead this change for customers with our innovative Amazon Business solution. Your primary responsibilities will be to establish and develop relationships with a wide variety of customers, focusing on their specific requirements to drive their procurement strategy, and helping them unlock spend on Amazon. This will include identifying new opportunities for growth, driving long-term initiatives, and building partnerships up to C-Suite level. You will receive hands-on training and mentorship that will enable you to grow, learn, and be successful.

It’s always Day 1 at Amazon, and we have an opportunity to shape the world of B2B procurement in the same way Amazon helped change Retail eCommerce. As such, we need you to bring your creative spirit, and best ideas to help shape our processes and customer solutions with us. We will help you invent and structure new ideas, and support you on a project management journey to make a lasting impact on the way we work and delight our customers.

A successful Account Manager should be eager to learn and develop themselves, and be a self-starter with strong analytical and problem-solving skills. The candidate should be prepared to perform against goals and consistently meet targets, with a focus on delivering results for customers through solutions aligned to their business goals and outcomes. As a part of Amazon Business, the account manager will have the opportunity to work on building digital procurement processes and enabling cost and time efficiencies in procurement for our customers.

Come build the future with us.

Key job responsibilities

• Develop and own relationships with Commercial customers. Build strategic and effective relationships at a senior level that solve customer procurement challenges.

• Own strategic customer and territory planning. Drive accurate weekly forecast/reporting on pipeline growth and customer spend adoption.

• Advise customers on how to optimally leverage Amazon Business feature sets (100+ features)

• Identify new product development opportunities. Collect and relay customer needs to internal Amazon teams including Product, Tech, Category management, and others to continuously innovate on behalf of customers.

• Develop and maintain internal expertise/knowledge of market trends including a comprehensive review of market drivers, cost structures, technical improvements, and competitive landscape.

• Meet or exceed targets for customers and Amazon Business

Basic Qualifications

• Italian and English language – BA/BS

• Exceptional and effective verbal and written communication skills

• Ability to work independently, as well as part of a team, on multiple projects

• Experience in Sales or related field

• Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements

• Experience in positioning and selling innovative solutions to new customers and market segments procurement (direct awards, tenders, public marketplaces)

• Ability to think and act independently within a fast-paced multi-task driven environment

Preferred Qualifications

• Knowledge of procurement (e.g. contracting practices) and source to pay processes and solutions

• Active listener and effective communicator

• Ability to prioritize and demonstrate relentless discipline in achieving goals

• Proven ability to influence others and lead customer engagements

• Ownership, Bias for Action and willingness to roll up your sleeves

• Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.