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Job Details

Customer Care Advisor at Alloga, UK. A Cencora Company.

Location: South Normanton, Derbyshire

Salary: £26,953.06

Working Hours: 40 hours per week, Monday to Friday

• Shifts: 08:30 – 16:30, 09:00 – 17:00, 09:30 – 17:30

About Us

Alloga UK, a Cencora company, is committed to delivering exceptional service in the pharmaceutical sector. We pride ourselves on ensuring that our customers receive the highest level of care and satisfaction.

Job Description

We are seeking a dedicated Customer Care Advisor to join our team. This role is pivotal in ensuring that all orders placed at Alloga UK are processed accurately and efficiently, in alignment with company guidelines. You will also be responsible for resolving any customer queries effectively.

Key Responsibilities

• Ensure compliance with Company Health & Safety policies at all times.
• Maintain high standards of health and safety.
• Report all accidents and near misses immediately to a Supervisor or Manager.
• Provide top-tier customer care to ensure maximum satisfaction.
• Maintain a thorough understanding of Alloga UK policies and procedures.
• Communicate any special attention requirements to Supervisors or Managers.
• Answer all incoming calls within 7 seconds.
• Manage Alloga UK email boxes daily.
• Support other Customer Care areas as needed.
• Prioritise work effectively to manage urgent order requests.
• Collaborate with operational colleagues on special order requests.
• Process orders within agreed timescales and accurately according to SOP.
• Complete and share client reports daily.
• Liaise professionally with clients and the Finance Department regarding account or pricing issues.
• Process export orders and action EDI rejections as required.
• Attend client meetings when necessary.

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Competencies

• Excellent verbal and written communication skills.
• Ability to work accurately and pay attention to detail.
• Proven ability to work independently and take initiative.
• Strong telephone and customer care skills.
• Proficient in PC usage and building customer loyalty.

Personal Attributes

• Flexible approach to work hours.
• Smart in appearance with a good attendance record.
• Strong interpersonal skills, confident, and professional demeanour.
• Organised with the ability to prioritise tasks effectively.

Knowledge, Skills, and Experience Required

• NVQ Level 2 or equivalent.
• Previous customer service experience.
• Intermediate numeracy and literacy skills.
• Excellent customer care skills and a professional telephone manner.
• Proficient keyboard skills and attention to detail.
• Good communication skills with intermediate knowledge of MS Word, Excel, and Outlook.
• Sound knowledge of GDP and trained in relevant SOPs within 3 months.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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