Customer Care / Exceptions Associate

Job title:

Customer Care / Exceptions Associate

Company

eBay

Job description

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.eBay is hiring an Authentication Exceptions Associate at its facility in West London – the right candidate will have experience of managing complex process exceptions and ideally a keen interest in authenticity of high-end items. We are looking for an associate who is passionate about providing an amazing experience to our members in a fast-paced environment. This role is suitable for a confident and motivated individual who wants to join an exciting authentication program.If you are customer-focused, operational, analytical, build meaningful relationships, and have an ownership mindset, we would love to hear from you! eBay’s Authentication team is tasked with ensuring eBay is the world’s leading online marketplace to buy and sell authentic luxury goods, including sneakers, watches and handbags, with more to come. The team is passionate about ensuring buyer trust, elevating the eBay brand, and improving conversion and sales price for sellers.The work the exceptions team is doing is core to our authentication promise and the wider programme. In this role, we are looking for an associate who will be responsible for all exception daily activities including managing items that have not been able to be authenticated, or are missing key components, have quality issues or have missing shipping details. They will also partner closely with internal eBay teams including Customer Service, Product, Legal, and our Vertical business teams to continuously drive a better experience for our buyers and sellers. The ideal candidate will have exceptions operations experience, ideally in the Luxury authentication space, and have a deep understanding of how to build and maintain effective partner relationships.What you will accomplish:Help manage the order fulfilment processPromote and develop collaborative team environment.Work closely with teammates.Process efficiency – proactively look for ways to improve operations.Flexibility to manage evolving workflows and responsibilities.Ability to work autonomously.Opportunity of learning and growth through different verticalsWhat you will bring:Knowledge of standard operating systems, word processing, spreadsheets, Slack, etc.Very detail oriented and organised.Strong team player and executorExcellent communication skills (both written and verbal)Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

Expected salary

Location

London

Job date

Sun, 22 Sep 2024 02:44:17 GMT

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