Customer Development Manager

Job Advert

We have an exciting opportunity for a hard-working and personable person to join the team as our new Customer Development Manager.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices and puts the customer at the heart of everything they do. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.

We are a team of Innovative, hardworking, fun industry experts that take pride in delivering an outstanding level of service with a consultative approach to maximising all business opportunities

You will represent the Barbon Insurance Group letting agent brands as leaders of lettings and to ensure all customers feel valued through the delivery of a robust contact strategy and consistent delivery of a high standard of customer service that drive the delivery of a best in class service.

MAIN PURPOSE OF THE ROLE:

Responsible for driving growth across all products in their region, ensuring we, at minimum meet our business targets. 

To represent Let Alliance and Homelet as the leader of lettings and to ensure all customers feel valued through a robust contact strategy and consistent delivery of the agreed service levels.

Develop and maintain good working relationships with clients in their area.

Demonstrate a consistent and sustained increase in sales of our key product range across your client base which supports the delivery of overall budget target and shows clear management of our agent population with a view to driving all sales.

Engage with marketing to provide innovative and fun ways to engage the customer, obtain feedback, incentivise their loyalty and sales and create the personal touch. Ensure clients feel loved and in return love Let Alliance and Homelet.

Drive Change – should areas of our proposition or service prove challenging for our customer base ensure communication is shared and demonstrate ownership of all issues until resolved.

Key Responsibilities:

• Grow a pipeline of agents with all sales opportunities clearly identified
• Identify business initiatives to help stimulate agency engagement and drive development opportunities for profitable growth
• Present the HomeLet and Let Alliance portfolio of products to customers
• Proactively develop leads coming into the business through the Sales cycle reporting on progress with all leads in
• Deliver a robust contact and sales strategy across allocated pipelines
• Schedule appropriate sales training for all agents and ensure implementation is effective
• Demonstrate a clear vision to drive further value for the business and our customers
• Responsible for reporting on pipeline progress across all new agent activity including all stages of the acquisitions cycle accurately and on a regular basis
• Monitor and report on performance against pipeline targets and agents won into the business
• Produce proposals based on approved template and pricing rules
• Work closely with the New agent team as new customers transition into your area
• Actively and seamlessly manage with the New Agent Administrator the agent handover process ensuring all agent details and opportunities are effectively transferred to the relevant CDM
• Ensure Fit for the future proposition is fully implemented across customer base
• Build strong relationships with key members of the business and customers
• Escalate key risks and issues to the management team
• Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all change in the regulatory framework
• Take full ownership of Complaints and grumbles from new agents – investigating and resolving queries and issues raised
• Attendance at team meetings throughout the UK on a regular basis
• Attendance at national and regional industry events as required
• To demonstrate a detailed knowledge of current market conditions in the lettings industry
• Update Competitor Information regularly and share with sales colleagues
• Complete accurately CRM system Salesforce to record activity and progress
• Take full ownership of individual performance and personal development – Achieve all KPI’s and sales targets as set for the role

Experience / Knowledge:

• Proven Sales experience (Minimum 2 years)
• Proven Customer service experience
• Experience of working to targets
• Experience using all office systems (Outlook/PowerPoint/Excel/Word)
• Evidence of experience working with internal and external stakeholders to achieve required outcomes.

Further information

As well as a competitive salary we offer the following benefits –

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. 

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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