Customer Experience in Deerfield Beach, Florida

Job Description

An employer is hiring a customerservicerepresentativefor their customer expereince department in Deerfield Beach, FL. The employer is looking for a drivenCustomerServiceRepresentativeto join theircustomersupport team handling contract issues as well as accurate response to primary support inquiries from dealers. You will be working in an inbound call center environment taking a high volume of calls per day roughly 80-100. Each call will last approximately 2-3 minutes based on the issue. Our client prides themselves on theircustomercare so professionalism and friendliness is a must!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

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Skills and Requirements

Excellent customer service

Experience working in an inbound call center taking customer service calls

Must have call center experience

Experience taking 70 – 100 calls per day

Strong e-mail and writing / typing skills

Must be able to multitask and navigate multiple screens and systems during the call

Must be able take calls and deal with issues where customers may be frustrated and handle with professionalism

High School Diploma or Equivalent null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.