Customer Incident Response, Customer Incident Response Team

DESCRIPTION

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Building on those experiences you’ll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.

The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• Perform and oversee incident response operations
• Become a deep technical resource that earns the trust of customer stakeholders before, during, and after a security event.
• Independently contribute to teams that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.
• Design, build, and deploy solutions to automate security operations and incident response on AWS.
• Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.
• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work that we deliver.
• Innovate on behalf of customers by translating your thoughts into actionable results.
• Mentor and invest in our consultants, partners, and customers to raise the bar for our customers.
• On-call required.

A day in the life

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• – Experience performing incident response activities
• – 1+ years of experience building/operating on the AWS platform
• – 3+ years of experience in technical IT security or related job role
• – 2+ years of threat detection or incident response experience
• – Hands-on technical experience in incident response technology, security, automation, implementation, integration, and/or deployment.

PREFERRED QUALIFICATIONS

• Hands-on technical experience in building scripts, tools, or methodologies that enhance customers’ threat detection and incident response capabilities.
• Strong scripting skills in modern scripting languages like PowerShell, Python, Node.js, Javascript, Bash, Ruby, or SQL.
• Experience communicating complex technical matters clearly and concisely orally and in writing.
• Experience managing customers during a security event, including managing customer expectations and delivering results.
• Detailed knowledge of incident response workflows and processes

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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