Customer Liaison Officer

Job title:

Customer Liaison Officer

Company

Mears Group

Job description

Annual salary: up to £29,000.00Customer Liaison OfficerMilton KeynesFull Time, PermanentSalary up to £29,000 per annum,We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.About the Role:As a Customer Liaison Officer, you will be working alongside our new homes division and de-carbonisation team providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.As a Customer Liaison Officer within our Milton Keynes branch you will be working as part of a team within the Initial Accommodation Hub, the officer will provide support and high levels of Customer Service activities for our service users including logging of defects and following through to completion, diary management of operatives and sub contractors, making appointments as necessary for surveys and services, collating project information as required and updating systems as required in respect to works completed. This role will ensure all customers accessing our hub receive a warm, friendly, and consistent service to support all aspects of their needs during the time they are supported in initial accommodationRole Criteria:

• Excellence Customer service skills
• Has experience of working both face to face and over the phone with service users/public
• Experience of working to tight deadlines in busy office environment.
• IT Literate
• Self-starter

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

Apply below or to discuss your application further; contact:Laura Bourne (laura.bourne@mearsgroup.co.uk)Mears Group is a disability confident employer and recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Expected salary

£29000 per year

Location

Milton Keynes

Job date

Fri, 28 Feb 2025 07:41:22 GMT

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