Customer Onboarding Specialist

Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences?

Octopus Energy has an exciting opportunity for enthusiastic and dedicated individuals to join our incredible team in Coventry as Customer Onboarding Specialists. We’re not just providing energy – we’re transforming the industry by putting customers and the environment at the heart of everything we do.

As an Customer Onboarding Specialist, you’ll be the friendly voice on the other end of the line—the first point of contact for potential customers looking to join the Octopus Energy family.

Your mission?

To share your passion for green energy, guide customers through their journey, and help them make informed choices that benefit both their household and the planet. You’ll be a key player in promoting the very best of Octopus Energy, ensuring every interaction is personal, informative, and focused on the customer’s needs.

Sharing the exciting products and services that Octopus offers over the phone while happily addressing any questions or concerns.

What you’ll do:

• Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
• Speak with potential or existing customers to inform them about our products and services in a friendly manner.
• Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you’ll acquire.
• Be comfortable answering enquiries in volume – you’re taking each customer on a journey of discovery.
• Onboard customers by assisting them to select the best tariff to suit their needs – you’ll become an Octopus product guru!

What you’ll need:

• Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
• Clear communicator with a focus on listening and acute attention to detail.
• Honest, focused, and committed to delivering the highest levels of customer service.
• Adaptable personal style, able to receive constructive feedback on standards of performance – a willingness to always learn and grow
• To be a quick learner due to exposure to different areas
• Be open for a challenge – not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

Why else you’ll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus – what’s more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub – Octopus Employee Benefits

Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have ‘Family Dinner’, where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams. We are growing very quickly and enjoy celebrating our hard-earned milestones, so don’t be surprised if we have a little celebration here and there (sometimes with bouncy castles full of cuddly Octopuses), like when we reached half a million customers.

If you want to be a part of this team and journey then we want to hear from you.

A bit about the role:

Location – Leicester

Salary – £23,400

Hours – Full time

Other benefits – OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more!

If this sounds like you then we’d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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