Customer Order Handler

Customer Order Handler – Fixed Term

AAK Hull is in the heart of an area enjoying significant redevelopment and investment. The Port of Hull is being established as a world-class center for renewable energy and manufacturing, and at AAK we feel proud to be part of this important industrial renaissance for Yorkshire. We operate the UK’s largest refinery for edible oils and fats at our King George Dock site, and supply ingredients and finished products to businesses in the food manufacturing, baking, foodservice, and retail sectors. We enjoy working closely with customers to co-develop bespoke products, in our well-equipped Customer Innovation Center.

Everything we do is about Making Better Happen™.

AAK LOCATION

This position is based on site in Hull, the United Kingdom

About the role

As a Customer Order Handler in AAK’s Supply Chain team, you will play a key role in ensuring smooth and efficient service for our valued clients. Your primary responsibilities will include managing customer interactions, data entry, and accurate information capture to support our high standards of service excellence. You will handle multiple priorities effectively, demonstrating accuracy and attention to detail in all tasks. Through effective communication, you’ll address customer needs and contribute to the problem management process, always aiming to produce outstanding results. While a thorough understanding of our customer base will be provided through training, you should have a solid working knowledge in data entry, managing priorities, and delivering quality customer service. This role requires a commitment to maintaining service excellence and supporting our team in delivering exceptional outcomes for our customers.

Responsibilities

• Process and oversee sales orders, ensuring accuracy and timely fulfillment for assigned accounts.
• Confirm that all orders align with lead times, minimum order quantities (MOQs), and make-to-stock (MTS) or make-to-order (MTO) requirements.
• Allocate orders according to contract terms and business requirements.
• Efficiently use SAP, Outlook, Word, and Excel for order processing, reporting, and communication.
• Monitor stock at risk and coordinate extensions or necessary actions to minimize impact.
• Track and manage daily shortage reports to address supply issues proactively.
• Gather and analyze relevant data to support decision-making and operational improvements.
• Maintain clear and professional communication with customers and internal teams via email, phone, and Teams.
• Ensure adequate stock levels and collaborate with relevant departments to resolve shortages.
• Provide coverage for team members during absences to ensure seamless operations.
• Attend and contribute to daily and weekly meetings to align with team and company objectives.

About you

• Available for a one year fixed term contract
• 2–3 years of experience in customer service in a similar role
• Excellent English skills (spoken and written)
• Proficient in SAP and Microsoft Office, especially Excel
• Experienced in including order entry, debit/credit notes, complaint resolution, and delivery follow-up
• Skilled in direct customer communication via email and phone with a strong customer-centric focus
• This full-time role requires a multitasker who is stress-resilient, accountable, energetic, positive, and a strong team player
• Available to work on site 5 days per week
• Nice to have: Experience in the order-to-cash process and knowledge of exports is a plus

In return AAK offers

• 10% non-contribution pension.
• Performance-based bonus scheme.
• Comprehensive UK healthcare scheme.
• 25 days of holiday, plus bank holidays.
• Group life cover.
• Income protection scheme for financial security.
• Ride2Work scheme for a cost-effective, eco-friendly commute.
• Join a pioneering company in specialty oils and fats, driving innovation and sustainability.
• In AAK you can work across 25+ countries, gaining international exposure and collaborating with a diverse team.
• AAK invests in your development with training, mentorship, and clear career paths.
• You will contribute to a greener world with AAK’s sustainability-focused approach.
• Join a diverse and inclusive workplace that values every individual’s perspective and talents.

Contact and information

For further information about the position, please contact the Senior Talent Acquisition Specialist, Conor Kelly by email at conor.kelly@aak.com

About AAK

Everything AAK does is about Making Better Happen™. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and deep knowledge of many products and industries, including Chocolate and confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.

AAK prohibits discrimination based on race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or employment and application for employment.

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