Customer Order Management Specialist

We are looking for a talented Customer Order Management Specialist to join our team specializing in Supply Chain Planning for our Customer Service Department in Redditch, Worcestershire, United Kingdom

This position is a 6-month temporary contract.

In this role, you will make an impact in the following ways:

• Ensure timely order fulfilment: By managing the entire order life cycle, you will ensure that customer orders are processed, scheduled, and shipped on time.
• Act as a single-point-of-contact: You will be the go-to person for customers, resolving their order processing, scheduling, and shipping queries efficiently.
• Provide consultative support: Offering valuable information and recommendations to customers regarding lead times, availability, and minor technical support will enhance their experience.
• Manage escalations: Handling and resolving escalations promptly will help maintain customer satisfaction and trust.
• Demonstrate customer support excellence: Your compassionate and empathetic communication will foster positive interactions and build strong customer relationships.
• Liaise with internal teams: Collaborating with production, planning, and materials teams will ensure accurate and timely order throughput, contributing to financial targets.
• Enhance standard practices: Developing and documenting best practices for customer communication and order processes will support departmental goals and initiatives.
• Participate in continuous improvement: Engaging in projects aimed at improving processes will help the organization become more proactive and customer-centric.

To be successful in this role you will need the following:

• Exceptional verbal and written communication skills: This will help you effectively liaise with customers and internal teams.
• Ability to multitask and prioritize: Managing multiple tasks and independently handling complex situations with a solution-oriented approach is crucial.
• Knowledge and experience with MS Office products and ERP systems: This ensures efficient administrative and order management processes.
• Approachable and empathetic attitude: Being open-minded and proactive in problem-solving and supporting customers will enhance customer satisfaction and overall experience.

Education/ Experience:

• Fluency in French and English: Native fluency in both languages is essential, and additional European languages are a plus.
• Prior experience in customer service, with a proven ability to handle customer interactions effectively and take accountability for assigned accounts, is preferred
• College, university, or equivalent degree required.
• This position may require licensing for compliance with export controls or sanctions regulations.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.

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• Unit 1, Broadground Road, Redditch, Worcestershire, B98 8YP, GB
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