Customer Relations Manager

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Napier Turbocharger, a Wabtec Company, has an exciting opportunity for a Customer Relations Manager to join a well-established business that designs, manufactures, and tests industrial turbochargers supplied into the Power Generation, Marine, and Rail Traction industries.

Role: Customer Relations Manager

Salary: £Competitive

Location: LN5 7FD, Lincoln

Contract Type: Permanent, Full-Time

How will you make a difference?

We are seeking a customer focused individual, who is experienced in managing and leading a group of key account managers for several high-profile OEM customers from around the globe.

The successful candidate will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platforms.

What will your typical day look like?

• Develop and maintain strong relationships with OEM clients.
• Understand and address the specific needs and concerns of customers.
• Act as the primary point of contact for clients, ensuring effective communication and timely resolution of issues.
• Collaborate with internal teams to improve the overall customer experience.
• Analyse customer feedback and implement strategies to enhance customer satisfaction.
• Monitor customer satisfaction metrics and report on key performance indicators.
• Develop and execute customer service policies and procedures tailored to clients.
• Coordinate with the sales team to identify opportunities for new business with existing clients.
• Prepare and present reports on customer service performance to senior management.

What do we want to know about you?

• Ideally you will hold a bachelor’s degree in Business Administration, Engineering, Marketing, or a related field.
• Proven experience in customer relations or account management, preferably within the OEM sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to lead and motivate a team.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible.

Apply today!

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. 

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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