Customer Service

Get ready to dive into the vibrant world of pop culture with Funko! They are on the hunt for dynamic individuals to join their Customer Service – Email and Web Support  team, where you’ll be at the forefront of fulfilling the skyrocketing demands of our passionate fan base. As a global leader in pop-culture figures and collectibles, Funko is more than just a brand—it’s a lifestyle. If you’re fueled by enthusiasm for all things geeky and a knack for customer satisfaction, this is your chance to turn your passion into a career!

In this role, you would be supporting customers via email and chat! Customer service is the key here, the goal is to resolve and help customers work through any issue with an order received. A large part of your day would be emailing, chatting, data entry, problem-solving, working with the Funko team, and making sure the customer is very happy! The ideal candidate would be solution-focused and have strong data entry, call center, customer service, and Excel experience.

The environment is pretty fast-paced, and upbeat, and will keep you busy all day!

As a Customer Service – Email and Web Support Specialist, you will be responsible for:

• Providing customers with product or service information
• Resolving concerns or complaints
• Hit daily ticket quota’s

Why this is a great opportunity:

• You’ll get paid EVERY Friday
• There is potential for growth
• Consistent 40-hours with the occasional opportunity for overtime

Customer Service – Email and Web Support Specialist Qualifications:

• Customer service experience
• 1+ year experience in a call center
• Email and chat communications
• Strong computer and typing skills
• Ability to de-escalate and resolve conflict
• Open to working on weekends

Schedule: 

• Monday-Friday 8:30 am-5:00 pm

Pay: $20 per hour

Benefits offered by TERRA to employees on temp or temp-to-hire assignments:

• Medical, Dental, Vision
• Virtual Care
• Life, Critical illness, Accident, Long and Short-Term Disability Insurance
• Identity Theft Protection
• 401(K) Retirement Plan with Employer Match
• Commuter Benefits
• 6 Paid Holidays

Location: Everett, WA (bus accessible)

If you are interested in this 
Customer Service – Email and Web Support Specialist
 role with Funko, apply now or call 425-355-7223 to schedule your interview today!

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