Customer Service Advisor

We’re reinventing payments.

In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.

But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The Role

You’ll be working for Dojo on the Paymentsense product, our original offering and the engine that drives our business. We’re looking for passionate and engaging Customer Service Advisors to play a key role in ensuring our customers love us. You will go above and beyond to make payments painless, security simple and compliance easy for our customers. Ensuring we deliver an outstanding customer experience on every occasion, to every customer. This may sound simple but you will have to deal with complex financial situations, multiple systems, manage business partners, whilst delivering exceptional technical support and world-class customer service.

Working 37.5 hours per week, you will be allocated a shift pattern with hours ranging between 8:30am and 6pm, Monday – Friday. We want the best talent, so our Customer Service Advisors are rewarded with a top of market rate package of £25,220.00 salary per year, plus the opportunity to earn up to £3,000/year bonus based on individual performance.

What you will do…

• Deliver an outstanding customer service experience, to every customer, every time.
• Communicate effectively across inbound phone contact and email, managing and maintaining B2B relationships.
• Work with a ‘Right First Time’ attitude, taking ownership of any challenges through to resolution, working with teams across the business.
• Utilise several in-house and external systems.
• Continue to improve on what we do, providing constructive feedback and contributing to process improvements.

What you will bring…

• You could have a background in retail, hospitality or customer support – what’s most important is customer obsession, adaptability and a drive to grow with us as we do.
• An exceptional team player, you’ll be able to naturally build strong relationships.
• Proactive and positive attitude with the ability to problem solve.
• A real desire to be the best and offer market leading service.
• Outstanding communication skills, with the ability to build instant customer rapport.
• Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.
• Ability to multi-task using several IT systems simultaneously.

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That’s why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.

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