Customer Service Advisor

CUSTOMER SERVICE ADVISOR/ GERMAN SPEAKING / MANCHESTER / HYBRID / COMPETITIVE PAY & GREAT BENEFITS

About the Team / Role

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.

WEX is fleet, corporate and health payment solutions provide its customers – comprising small businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.

Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe.

You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.

What’s on offer?

• Competitive salary of £25,000
• Annual company bonus
• 37.5 hour week- Monday to Friday, no evenings or weekends
• Hybrid working from our Manchester City Centre office (1 – 2days per week)
• Industry leading pension
• 25 days holidays plus bank holidays – with the opportunity to purchase additional holidays
• Life assurance
• Income protection
• Discount & perks platform
• GymFlex membership
• Cycle2Work Scheme
• Employee wellbeing platform

How you’ll make an impact

• Advise Sales of customers’ commercial queries
• Investigate transaction declines & velocity queries
• Liaise with all staff both in Manchester and in European Offices
• Log all queries and action on Logging Tool
• Chargebacks, Copy Invoice Requests, Transaction Queries
• Produce Copy Invoices on request
• Provide on-going support to colleagues and highlight training requirements to Team Leader
• Answer phone calls with set criteria and within parameters set out by the Company
• Assist in identifying and resolving areas that reduce chargeback liability or queries
• Carry out data entry for Customers & Cards
• Produce Customer Transaction Files and Reports
• Forward customer payment concerns to Credit Collections immediately
• Provide support to customers using website/systems provided

Experience you’ll bring

• Ability to mentor, develop & improve skills of others
• Adaptable to organisational change requirements
• Excellent communication skills (written and verbal)
• Build a powerful sense of ownership and teamwork
• Establish and maintain co-operative and effective working relationships
• Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
• Make identifiable contributions to business objectives
• Positively represent the company
• Self-motivated, organised and can work on own initiative
• Taking “ownership” of problems

What’s next?

If you believe you have the passion and skills to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration

Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application

We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.

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