Customer Service Advisor Customer Service Advisor Customer Service Advisor

Foundever

Are you a customer service representative looking to expand your skills and maximise your potential earnings?

Are you looking for a role that rewards you the more you put in? With our sales through service commission structure you could take home up to £23,000 per year. The more you understand your customers, and the better customer service you provide, the more you can increase your earnings!

Our most successful customer service agents regularly see commission payments of more than £200+ per month. These agents have a real passion for providing excellent customer service by understanding their customers, building relationships and taking ownership, ensuring to get a resolution the first time, every time. Our very best customer service representatives are highly self-driven with a strong desire to succeed.

About Us

• At Foundever, we believe that the smallest moments can have a big impact on your working experiences, customers, teams and friends. By everyone creating positive moments for each other, we can all make a big difference and improve each other’s experiences. Whether you are with us for months or years, we hope you’ll look back fondly on your time here, and the relationships you made by creating your best moments every day.
• As a global leader in customer experience, operating in more than 45 countries we have many opportunities for you to grow your career, the only limit to your potential – is you! (After all, we were given the Gold award for best company career growth this year.)
• We support over 750+ of the worlds’ leading brands in over 45 countries, supporting more than 9 million customer interactions each and every day. With more than 84% of our associates saying they have been given opportunity to grow and develop with us and 93% of our managers being hired internally, your career here really is what you make it. We’re more than just a big company, as part of a global, diverse culture, here you’ll find a real sense of belonging and purpose. Our award winning culture really speaks for itself. Don’t just take our word for it! Why not check out our recent awards here – https://foundever.com/about/awards/

Job Summary

A fantastic opportunity for customer service advisors.

We are seeking friendly, outgoing customer service advisors to join our growing team of customer service agents. You will supporting one of our biggest clients, speaking to customers daily via inbound calls. You will be responsible for resolving queries or problems, and also matching our customers to the best deals to suit them for TV, broadband and phone.

If you’ve had experience in a customer service focused role, whether that be retail, sales, hospitality (restaurants, bars or hotels), care, office work or even warehouses, then you have the right skills! If you’ve never had experience in customer service before, don’t worry, our fantastic training and management teams will be on hand to support you every step of the way.

Please be advised that you will be required to travel to our lovely new office for this position, so please check the location below before applying:

• Q4 Quorom Business Park, Longbenton, Benton Lane, NE12 8EZ

Primary Job Responsibilities

• Respond and resolve customer contacts/complaints in a professional and timely manner and in line with associated processes and procedures.
• Record information on contacts/complaints as and when required and maintain accurate records and systems.
• Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
• Resolve all dissatisfaction during the first point of contact wherever possible.
• Communicate and liaise with appropriate individuals and departments internally and externally.

Knowledge/Abilities/Skills

• Experience of handling customer contacts and resolving customer enquires.
• Ability to communicate both verbally and written.
• Numeracy skills.
• Ability to work as part of a team, support colleagues and promote excellent team spirit.
• Ability to plan and organize time and tasks effectively.
• Expertise in the use of a PC with experience of using office automation tools such as outlook, word, excel.
• Must pass appropriate clearance for the role.

Contract Terms

• Temporary and Permanent contracts
• Full time positions (37.5 hours per week)
• Weekly Pay
• Paid Training

We do operate in a call centre environment and work Monday – Sunday

Next Steps…

After you click apply, you will be redirected to our online screening system ‘Harver’. The application will take around 30-45 minutes to complete and will be taken into consideration through the hiring process. Once complete a member of the Recruitment Team will review your application and contact you to discuss the next steps. We look forward to receiving your application!

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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