Customer Service Advisor in Basingstoke, United Kingdom

Job Posting End Date: March 20

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Service Advisor

Location: Basingstoke (minimum 2 days a week in office)

Salary: £28,000

What will you bring?

We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks.

In this role you will:

• Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution.

• Provide clear, accurate and concise information.

• Have excellent soft skills and active listening abilities.

• Be able to record clear and accurate notes that reflect conversations.

• Challenge current processes and explore new ways of working for continuous improvement.

• Be able to adapt and be flexible due to changing priorities.

• Contribute to the achievement of individual, team and operational targets and objectives.

• Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.

• Support with the onboarding and training requirements for new starters.

• Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.

• Demonstrate the ability to work in a team, as well as on own initiative.

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.

The successful Customer Service Advisor can expect:

• Generous Bonus

• Company funded Health Cash Plan

• DC Pension scheme

• Life, medical and income Insurance

• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion

• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)

• Salary sacrifice electric car scheme with free on site electric chargers.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

Company:

Unum UK

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.