Customer Service Associate I – Communications in United States

Job Title

Customer Service Associate I – Communications

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

The Texas A&M Colleg of Veterinary Medicine & Biomedical Sciences (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center. Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year. We support collaboration and teamwork that turns today’s discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs. To learn more, please visit our website https://vetmed.tamu.edu/

What we want

The Veterinary Technician I, under the supervision of a Veterinary Technician II or higher, provides assistance to faculty, staff and students with patient care and treatments. Maintains a clean, sanitary and functionally well-organized service area within the Veterinary Medical Teaching Hospital.

What you need to know

Compensation will be commensurate to selected hire’s experience.

Required Education

• High school diploma or an equivalent combination of education and experience.

Required Experience

• Two years of general office or clerical experience.

Preferred Qualifications

• Ability to communicate effectively in both Spanish and English

  Responsibilities:

• Communications/Customer Service: Answers incoming calls for the department. Shares all relevant information with the appropriate staff, faculty, student or service area via email or text message to ensure continuity of service for all clients and patients. Ensures that all emergency cases are handled immediately by notifying the front desk staff and ER staff of the potential emergency and arrival time. Transfers calls to the appropriate service when prompted. Promotes communications between clients, rDVMs, clinicians, techs, and all other staff as appropriate.

• Scheduling: Assists with appointment scheduling (new/rechecks). Schedules appointments in conjunction with specialized services. Records new patient information for local and referral clients and patients. Enters/updates all client/patient information into hospital information system.

• Documents: Deconflicts appointment issues with clinicians and Client Service Section. Verifies and updates client/patient information for accuracy. Assists in gathering and recording referral information from rDVMs to include medical records.

• Policies & Procedures: Ensures adherence to policies and procedures consistent with TAMU and veterinary medical teaching hospital’ policies, procedures, and confidentiality protocols. Performs other duties as assigned. Provides support to other service areas within the Veterinary Medical Teaching Hospital

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.