Customer Service Associate II in United States

Customer Service Associate II

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Customer Service Associate II

Salary

$41,932.00 – $48,221.00 Annually

Location

Gwinnett County, GA

Job Type

Full-Time Merit

Job Number

24-02854

Department

Sheriff’s Office

Opening Date

12/16/2024

Closing Date

12/24/2024 11:59 PM Eastern

FLSA

Non-Exempt

• Description

• Benefits

• Questions

Class Summary

Job Description The Customer Service Associate II performs professional level assistance to the public in person, over the phone, or through email. Incumbents process report requests from other law enforcement agencies and assist in maintaining the security and confidentiality of applicable information. This position works with other law enforcement agencies to obtain reports and information.

Essential Duties

• Viewing and redacting video

• Assisting with gathering documents for open records requests

• Maintaining paper and electronic logs

• Preparing items for storage or destruction

• Processing and analyzing reports

• Conducting research for reports

• Having knowledge of applicable laws, rules and regulations regarding records management and Open Records Act

• Having knowledge of customer service principles

• Having knowledge of general office and billing procedures

  Other Job Requirements/Information

• This job requires a public safety background check to include motor vehicle histories, criminal histories, and fingerprinting.

• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade

The grade for this position is B22(1).

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma or G.E.D.

• Three years of customer service experience to include one year in an office setting

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

• Valid driver’s license

Preferred Qualifications

• Must obtain a Notary Public and GCIC/NCIC certification within one year

• Knowledge of laws, rules, regulations applicable to records management

• Knowledge of Georgia Open Records Act

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here (https://www.governmentjobs.com/careers/gwinnett/classspecs/newprint/111727) .

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

Additional Information

Sheriff’s Office

The Gwinnett County Sheriff’s Office is committed to providing our community with employees who are professional, efficient, and well trained with access to the most up-to-date technology. As the demands rise, we will continue to strive to maintain the highest law enforcement standards possible.

For more information about this department, please click here (https://www.gwinnettcounty.com/web/gwinnett/departments/gwinnettcountysheriff) .

About Gwinnett County

Welcome to Gwinnett County — one of America’s fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett’s infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board’s policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)

• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.

Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees’ benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees

• Dental and vision plans

• Prescription drug plan

Wellness

• Onsite Employee Wellness Center

• 24/7 Employee Assistance Program (EAP)

• Immunizations

• Wellness education and incentive programs

• Annual wellness fair

Family and Career

• Training and professional development opportunities

• Family planning benefits

• Four weeks of paid parental leave

Time

• Annual/Sick Leave

• 12 paid holidays per calendar year

• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care

• Health Reimbursement Arrangement (HRA) available

• Health Savings Account (HSA) available

• Retirement and Savings Plans

• 401(a) Defined Contribution

• 457 (b) Deferred Compensation

• Longevity pay

• Tuition reimbursement

• Financial education programs

Protection

• Basic, optional, and dependent life insurance

• Short-term and long-term disability

• Critical illness and accident insurance

• Hospital indemnity insurance

• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) .

01

Do you have any commitments that would not allow you to work on various shifts, weekends, holidays, or other periods (other than military duty)?

• Yes

• No

  02

  If yes to the above question, please provide details. If no, please type N/A as your response.

  03

  Have you been convicted of or pled nolo to D.U.I., D.W.I., or similar offense within the last 5 years?

• Yes

• No

  04

  Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes, or changes in department policies and procedures. Are you willing to accept changes in the duties and responsibilities for the position which you have applied?

• Yes

• No

  05

  How many years of customer service experience do you have?

• none

• less than 1 year

• 1 year to less than 2 years

• 2 years to less than 3 years

• 3 years to less than 4 years

• 4 years to less than 5 years

• 5 years to less than 6 years

• 6 years to less than 7 years

• 7 years to less than 8 years

• 8 years to less than 9 years

• 9 years to less than 10 years

• 10 years or more

  06

  Does your customer service experience include at least one year in an office setting?

• Yes

• No

  07

  Do you have a current Notary Public certificate?

• Yes

• No

  08

  Do you have a current GCIC certification?

• Yes

• No

  09

  Do you have any knowledge of or experience with the Georgia Open Records Act?

• Yes

• No

  10

  Please explain your knowledge of and experience with county, state and federal laws, rules and regulations as they apply to records management practices. If you do not have any knowledge or experience, please type N/A.

  11

  Amy falsification or omission will be grounds for disqualification. Have you been completely honest with us when completing your application for employment and this questionnaire?

• Yes

• No

  Required Question

Agency

Gwinnett County

Address

75 Langley Drive Lawrenceville, Georgia, 30046

Phone

770.822.7915 770.822.7923

Website

http://www.gwinnettcountyjobs.com